Friendly and helpful staff and an amazing pool. Just an all round great facility!

I enjoy my time at the Y as everything is working for me and the staff is simply amazing !🤩

I love the Aquatic Classes. Having a variety of Instructors is also a benefit. Regarding these classes, I do appreciate the City of St. Thomas collaborating with your location to promote Senior Activities.
I must express about the new ramp in the pool. I do appreciate we have accessibility to enter the pool this way, however, it is extremely steep for those who may have increased mobility concerns. I am fairly agile, and find it steep. I am concerned for others.
Have a wonderful day.
Rosemary

During the winter months, lane swim tim is reduced due to swim lessons. For the sake of lane swimmers, maybe an extra lane can be added for the end of day time slot to accommodate the lane swimmers.

There are so many positive aspects. It is clean, all the equipment is well maintained, in fact they just brought in new machines to update the gym. If you need help they have no trouble helping you. The times they are open are very convenient. They have two floors of gym equipment. Everything you need .

Cleanliness is an issue in the changerooms.

The instructors are welcoming and encouraging! Front desk staff is friendly. It’s a feeling of belonging.

The pool rarely is a problem

The staff and volunteers are absolutely amazing. Nothing is too much trouble. There’s a cheery hello and goodbye every time I walk in. By far the friendliest and cleanest fitness facility I’ve ever used. Thanks guys - you make every visit enjoyable.

I like the atmosphere and facilities.
Staff are friendly and the Y is clean. I would love more buddy passes per month so I can convince my other family members to join.
Thanks
Annette Schell

There seems to be a lack of urgency when something is broken.
Staff is excellent though.

i know there have been some staffing challenges, summer vacations and camps. Generally I have been happy because my classes have been available, but the general cleanliness of the facility has been not as good lately.

Special swim only price and ease of hours

hot sauna stopped working (

Return the Group Power class to Fridays at 9:30. Twice per week at 9:30 is not enough. Especially if the member must miss one.

Cleanliness concerns, lack of fitness class variety

I enjoy the water aerobics very much plus the stretch and strength class.

Everything

Cannot say that things are always working.

One of the recumbent bikes has been out of order for some time. Otherwise, things are great!

The only thing I would like back is adult swim, I have bad knees and I enjoyed open swim was until 9 and then from 9 to 9:45 was adult swimming only

I am coming from the perspective of a couple over 60 with no kids at home. The place is outdated, often things are not working . A secondary thing, during the Summer months schedules are more guided to lessons which is very good for families with children but not so for other members; nevertheless I appreciate that it is very important to do this for the children.
A very positive feel is that the staff and volunteers are very friendly and always try to help.

Staff makes all the difference

I go to swim. Cean water, good lifeguards and friendly folk who are exercising as I am. Frontdesk is responsive to my questions.

I would say likely in the sense that it is definitely worth the money spent! But there are somethings that could use improvements. I understand the facility is old so there isn't much to be done about some things but the locker rooms feel dirty sometimes and there's often a weird smell that I've heard is from the drains in the floor. I also notice that there is often times not paper towel in the dispensers and/or cleaner in the spray bottles. I typically go during the busy time around 5pm after work so that could factor into some of my answers. Overall though, the gym is great! It has what you need, it's rarely ever so busy that I have to wait for machines, and the staff and volunteers are all very friendly and helpful.