Everything went very smoothly and my haircut was very good.

Didn't feel like my barber listened that much to what I asked for

Always a great staff here. Very friendly and welcoming.

Hello, I wanted to follow up on my appointment last week. Brendan was my barber, he was so warm and welcoming, but unfortunately the quality of my cut is quite bad and I'm hoping I can go to a different location to correct it. I've tried for a few days to style it, but there is are some very strange aysmetrical things going on up there, and the sides are completely disconnected from the top.

I received a great haircut and loved speaking with Sha. She is very knowledgeable about hair care and lovely to speak to.

Barber chopped off the main part I said to keep

I have spoken with the assistant manager and she is trying to "make things right."

It’s like playing Russian roulette. Some people are great others will give you the worst haircut you’ve ever seen.

Eli was great. I wasn’t expecting much from a chain but happy to say I was very surprised how good my barber was.

The staff is very friendly!!!

Phoenix is the best. He knows exactly what type of hairstyle I want and he is very professional and I always get a great haircut.

Time to update the facilities. Looking pretty shabby.

Great service and it was easy to book an appointment with the front desk

There seems to be some weird scheduling/drama. I am really confused on why the front desk and manager would say that my stylist was booked when in fact she was available all morning. It came across to me that they were attempting to have me change to someone else, despite the fact that I've been going to the same stylist for years.

Great haircut and service

Easy to schedule an appointment. Convenient location

Molly did a superb job on my rather-difficult-to-cut hair.

Zeny is great

Honestly it was probably the best haircut I’ve gotten from Floyd’s, but it’s really expensive, and my barber made me feel like she personally found me disgusting

Sha is my favorite hairdresser, she always gives the best service. She always friendly and so considerate!

Great shop

My wait time was very short. The staff and my barber/stylist engaged in great conversation while still staying focused on the task at hand. I had to cut all my hair off and she made me feel empowered and not embarrassed. She is a keeper! Thank you!

Shah was amazing

The barber made me uncomfortable throughout the haircut; it was a poor experience from start to finish. He didn’t show any warmth or welcome when I introduced myself, and didn’t give a meaningful consultation or recommendation on a cut that would keep the top of my hair roughly the length with the slides and back cleaned up. He wanted to know what # I wanted my sides, and I said I didn’t know but wanted his recommendation on a length that would look good. He didn’t give a recommendation (or even offer suggestions) and looked visibly exasperated that I didn’t know what # guard I wanted. He then trimmed the sides with various guard lengths and asked me to tell him when it looked good. I ended up saying okay after he tried two guards because the barber looked like he didn’t want to be there. The haircut only took about 15 minutes total. He asked me if my cut was okay, and I told him yes because I didn’t feel comfortable asking for adjustments. The cut itself looked okay—the sides and back could have been cleaner and my sides weren’t completely even. I would have liked my sides and back more blended higher up. I wasn’t offered a shoulder massage or given a hot lather neck shave (which is twice in a row now; this visit at Santa Monica and my prior visit at the Venice location). Overall, it was not a pleasant experience with the barber. This experience was particularly disappointing because the barber was a headliner and because I was using Floyd’s guarantee to give Floyd’s a second chance after a bad haircut in my last appointment.

Not always a friendly vibe in the shop