Fun and nurturing environment for kids

The children are not supervised properly and they barely engage with the children.

First of all, I’m so glad that this program is offered in our township. It’s extremely important to have programs like this for working parents. My son always has a good time with his friend and the activities that the staff engage him in. It offers him a productive way to spend his time. Ms Zalliah is great and always helpful.

My son has had a great experience with all of the Y employees. This is his second year participating in the program, and we are very happy. All of the employees genuinely care about the kids and it shows. I cannot recommend this program enough!!

I’m just really happy the Care and other program are available in the township. I like the kids day out program and that swimming is offered. My has fun in the Care program and Ms. Zaleeah is great!

I wish they had Kids Day out for all the days off. Not random ones.

Ms Janet and Ms Stephanie are amazing. I could not recommend this program enough. My child always has a good time and I am able to feel confident knowing he is in great hands.

I participate in the program out of necessity but the program doesn't live up to most of the parents standards. The children are not supervised properly and they barely engage with the children. Some of the older staff act is if they don't even like children. You never receive positive feedback from staff only criticism when they have a rough day.

More structured activities at aftercare.

Excellent care. Thanks for all you do.

It would be great to have a way to contact the team like a phone number or Brightwheel App. Thanks! Otherwise great staff, my son is happy

The staff changes hands constantly which causes unorganization with everything from the finance department to the quality of care you're providing. Most parents use your organization because there are no other resources for them.

Friendly, convenient, caring

My son always seems to have a good time at camp. I like that there is swimming daily which increased my son's confidence in the water. The staff is friendly, and I also like that there is a weekly BBQs with ice cream and occasional field trips.

Lack of proper supervision and they do not actually do activities with the children. The staff do not seem engaged or even content with being there.

Staff are friendly and they know your kid, keep you updated.

Everyone at Franklin Park school morning and aftercare program. Is top notch. We appreciate them!

The staff isn't actively watching the children and spend a lot of time on their phones or distracted. So when incidents happen with the kids the staff can't explain. Staff doesn't also follow correct protocol on incident reporting. In the winter they spend a lot of time watching movies instead of active play or crafts. The staff are very nice ppl but overall needs better policies, procedure , and an agenda

Caring staff!

It's really helpful to have a before and aftercare program. My son enjoys spending time with his friends and the staff are great at engaging him in activities. My son loves his time in the gym with Mr. Mikai and Ms. Zaleeah and Ms Pre do a great job engaging with the parents and kids!

Staff is great with students! Staff is always on time. I feel completely comfortable with leaving my daughter with them.

More outdoor time. My son is in the Shark group, and he said he would like more time for snack. He's very hungry when school ends and he feels that the Sharks aren't given enough time, and the wait is too long for their snack time. He would also like more structured games or activities, not just open free play. He also said that some of the students came up with suggestions on their own and presented it to the YMCA staff, but it was ignored.

The teachers are all very nice, deal with the kids well, and help resolve any issues directly.

I like the staff in charge of my children's care, I feel confident and safe. But what I don't like is the customer service staff, you call to present a problem and they speak to you in a bad way in loud tones, they shout at you when you just want help and on top of everything they didn't solve it for me after I called them more than 10 times and they only shouted at me, I'm talking about Miss Aleysh Cayton, very bad customer service staff.

The before/after staff is great! The director Alesha Clayton is extremely rude to a lot of parents. She's condesceding. She's made comments to parents about why they can't afford cheap summer camp during summer. Hung up on them. Given them hard time filling up forms and have not responded to calls/emails for a long time. Gets very defensive. Please keep this review anonymous

Caregivers are friendly. Program engages children in arts and crafts.

They learn friendship she miss a lot of young students. She do a lot of games early in the morning with them and is good for the parents that works Befor School and School and is very friendly to the kids.

Good child care service Good organization/staff/ communication.

Its kids friendly, the program staffs are very loving, caring friendly and kind and most of all they care.

To help the children with their homework properly

We are happy with programme.

onsite supervisor was not attentive, there was a lot of bad behavior from the older students that was never properly addressed.

It allows me to have my child somewhere safe and comfortable while I work during the week.

The staff is wonderful and so understanding and caring. I am at ease leaving my child for before care with the YMCA team. Especially Jazmine, she is the absolute best any parent and child could ask for! Thank you!!

My child is well cared for and looked after. They provide quality snacks and activities for the kids.

I was very thankful that the morning program was available for my son and he had a place to go while I work before school started.

My girls love going to the after school program. They participate in different activities, play outside, go swimming and play with their friends while I am at work. It helps me while allowing my girls to enjoy the time at school.

Hold children that don't behave accountable for their actions and dismiss them from the program if their behavior doesn't improve. There are too many chances given to kids that don't follow the rules and other people suffer.

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Excellent staff.

The YMCA After Care counselors truly care about the happiness and development of my child. Thanks!

The staff was grear, especially Ashley! She was so sweet and caring. Our daughter loved going to CARE to see what Miss Ashley had planned for the afternoon.

Reliable, convenient, nice teachers

Service/staff/programs.

Convenient and flexible

Please, we need a child care center or facility in Franklin twp, From my experience,it will be more beneficial Thank you

Everything

Staff keeps communication with parents very efficient . Always start on time

He can do his homework in Before Care if Needed

Excellent program and all staff are very professional.