Color change last few days was ok
Very efficient and easy to work with. People were great!
Staff was excellent to get the tux correct and on time.
They were friendly, professional, accurate with measurements and the rentals were top quality.
They made me feel like family from the time that I walked in the door, all through the fitting, and up to the time I dropped back off my suits!
The tux was very comfortable. My fitting was online since I was coming to the event from out of town, so considering this the fit was acceptable.
Fittings were professional and quick! Tuxedo was ready as promised. Great service!!
I would suggest you recommend suspenders to older men and men who have a pronounced belly.
Everyone was so helpful and the quality of the suit is great! The return process was also simple and easy to do especially after a big event.
Will definitely rent again!
Service is friendly and professional. Suit fit my son great!
Enough selection but not too much
Friendly customer service, relaxed atmosphere, great selection
Easy to set up, service was fine.
You make things really easy and quick!. And the service I received from everyone there was great!
Did a good fitting my tux and Jacket. Did not wear the shoes. They fit too tight. I am a 4EEEE.
You didn't deliver my tux to the store as requested and I spoke to asst Mgr to have this done. Then I had to ride all the way to Anaheim to get my tux.
Exceptional service from the team!
I had a great experience, my tux fit perfect and I’m not an easy guy to fit. Very helpful staff.
I was fitted the day before in Laguna Niguel. I called the next afternoon & they said "sorry our warehouse computer crashed, it happens once a month. You can either drive to our warehouse 45 mins away or come in & we'll throw something together." So I ended up going to the store and they gave me pieces, but they didn't fit as well as expected. And I wasn't offered any reimbursement or compensation for the lack of having my suit there. I thought at least they should offer something, but I didn't have time to haggle with them.
The extra steps taken to ensure I had the correct fit was beyond expectations. The communication with the staff was more than I could have asked for.
The staff was friendly, knowledgeable, and genuinely attentive to my needs throughout the rental process.
Both of the guys who helped me were exceptional
Great customer service, everyone is super nice and helpful
Excellent Customer Service and super helpful when I called.
Kyle, at the Laguna Niguel location, was the best. He did such a great job at making my experience the best. It was really easy to get fitted and super easy to bring it back.
Amazing customer service!
There is no inlay fabric included in the suits, so I was unable to get it altered to fit. I had to return the suit and go with another store.
Friendly staff, very attentive and knowledgeable. Flexible for pick up and return
Everything was fantastic
Great people, provided perfect fit
Service was amazing very helpful, courteous friendly went above and beyond to work with our situation made it very easy and simple products were great. Got what we needed arrived early.
How easy and helpful the entire process was
Your employees!!
The products are top notch the sales staff Timothy was very knowledgeable and helped me find exactly what I was looking for. I'll definitely be back when in need of a tuxedo. Thank you so much.
Quick and easy
The employees were exceptional! They are personable, make your visit to the store enjoyable, and solutions oriented.
Reliable, on time, good quality fabric. Helpful and attentive service
The fitting was great. The service was great. Only one thing was forgotten the bowtie, although it was adjustable would not open enough to go over my head so I improvised put a regular tie on did not use the vest that would've made the whole suit of tuxedo and went onto the wedding and everything worked out great Just a little reminder. Check the bowtie over your head.
We liked the fact that an appointment was made for a fitting. My husband who is handicapped especially liked the individual attention given to him by Donna the Manager. Donna was absolutely terrific and patient with my husband who had difficulty standing with his mobility issues. He was hard to fit and she did a great job. We came in for his final fitting and was not pleased with the way the jacket fitted him. The jacket was cut poorly and although it was the correct size the jacket pulled on one side. when buttoned. The jacket did not close the way the jacket that he initially tried on when Donna fitted him. This jacket was poorly made. When I told James , he basically told me that my husband could not take a bigger size which I knew was not the problem . The issue was the way it was cut. Anyway since we were leaving to fly to NY for a wedding we just took the tux as is. I also asked James to show me how to do the hardware for the buttons and asked him if I could do it a head of time before my husband put the shirt on. He said no because they would drop out. Getting those pieces in the button holds of a shirt white it was on was so difficult and especially because of my husband's lack of mobility. The store was very crowded when we went on a Friday afternoon to pick up the tux and I truly believe that James really did not want to deal with us and take the time to provide options to my husband for the jacket.I think he might have been the only one there at that time around 4 pm and on a Friday afternoon when a lot of people pick up for weekends maybe there should be more personnel in the store. Also I asked about pressing as the jacket and tie really needed it. James told me when I got to my hotel to use the iron that was usually in hotel rooms or get it pressed. Frustrated, at that point I just took the tux and left. We did not use the tie it looked really cheap and was wrinkled. My husband had a much nicer one that he owned. When I returned the tux Tim was in the store- I told him of our experience with the fitting and Tim told me of course you could have put those studs into the button holds beforehand and apologized for the fitting of the jacket. My husband was not in the wedding party so he never buttoned the jacket the entire night. But that jacket should never have been put into circulation with it pulling on one side - just a bad cut of fabric when they made it. Otherwise I would certainly recommend Friar Tux - especially Donna for a fitting and Tim for his expertise and advise. They had good customer communication and efficient and reliable on the timing.
The Laguna Niguel team was awesome in helping me set everything up for my wedding. The suits looked great & was easy to return.
All the associates were very helpful and the whole process was quick and easy!
They are there when we need them. There's a great variety of tuxedos for special occasions. The service was as good and as friendly as it could be considering it's fairly busy most of the time.
Quality suits at reasonable prices. The suits made me look and feel mah-vull-lus!!!
Everyone was nice and helpful.
Leave me alone!
awesome staff
The service was excellent and fast. Very friendly, helpful staff!
10 out of 10 for Timothy, Kyle, and Donna. I went in about 1 month prior to my wedding with my father-in-law for tuxedo rentals. I had also gone to BlackTux at Nordstrom down the street. I immediately knew I would go with FriarTux because of Timothy and Kyle who were incredibly easy to work with, informed us of current promos at the moment, and were very flexible with pick up and return dates for my two consecutive weddings. Additionally, FriarTux had significantly greater in store selection and try ons, whereas BlackTux had very few samples and required multiple shipments to my home. Because of the instantly availability of samples, easygoing personality of Timothy and Kyle, and very fair and competitive pricing, I moved forward with Friar Tux. Come the day of pick up 1 week prior to my wedding - Very quick and easy process. My FIL's jacket required slight adjustment in the sleeve length which was completed 2 days later. Finally the return. Very simple drop off process. But more importantly I had accidentally left a guest card in the jacket pocket, of which Donna was quick to call and e-mail me to inform me. I was able to return to the store to retrieve the card. Long story short, very simple process, competitive and fair pricing, plentiful sample selection and try ons, and most importantly the most attentive and professional staff with Timothy Kyle and Donna. Thank you all for making the process so easy and comfortable amongst all the wedding stress.
I've been renting Tuxes for 50 years. This is the best experience I've ever had. The staff at the store was fantastic. The associate that did the fitting is a rising star. Keep an eye on him. He has the talent, the passion and the intelligence. Maybe he will run the company some day. He was that good.
Well trained professionals. Very concerned with customer satisfaction. Great place to go to. If you need a tux give them a call.
Tim made the experience great! He was quick, friendly and knowledgeable. He got me in the right tux with the perfect fit. It was a very smooth transaction. I'll be coming back and referring people over. Thanks again!