I was very disappointed with the quality of the swimming lessons for my 11 month old. There were no songs, no cute activities to make it fun, no special equipment we don't have at our HOA pool... I might as well teach him myself and then it would be free.

Everyone friendly and several senior exercise classes.

Cleanliness

Only Y in my area and so glad it is here!

Childcare personnel not caring about children and family shower cleaning

I like that the facility is clean, the staff are friendly and enforce the rules, and the price is affordable.

The personal training package is very reasonable and I am very satisfied with my results.

I've attended a few classes at the Y, but I especially love the encouragement and instruction I get in Kari Thomas' classes. She creates a fun environment and is extremely helpful and careful with how she instructs us regarding proper form.

Amenities are seriously lacking. Restrooms ( showers or stalls) always out of order.

I love going to classes at my YMCA. The only weak point I have seen is the availability of subs to fill in for instructors that are occasionally out, especially aqua exercise classes.

i enjoy the services that allow for families to
come and benefit together. be it child care, camps, or classes

It’s hard to get a reservation for the classes I want because they are full within 10 minutes of opening. It would be nice if some of the music played in class was in English.

Wife and I enjoy swimming and appreciate the times available to accommodate us

The gym is cold.

Instructors are friendly and always happy. They instruct while giving class so that you know why you are doing certain exercises.

I like everything and everyone except the dirty tiles around the pool. That would make it a 10.

I feel a since of family and community feel like i belong.

I love how big the facility is. I love that I can workout, put my kids in the child watch, then take them swimming at the pool. We are there from 10-3:30 on Mondays. I love how clean the gym is.
I would like the pool schedule to be easier to understand online. Online literally starts at 5am and lists every YMCA pool hour by hour. It takes a lot of scrolling down to find the Potranco pool schedule times and open swimming that I’m searching for.
Also, the workout classes weren’t updated online. I ended up getting paper copies of pool schedule and workout class schedules in person

The staff is standoffish, not really friendly. A friendly smile would be welcoming. Maybe eye contact. My wish would be that y’all get a sauna and steam room. When we were signing up the gal helping us seemed super bothered and borderline rude or annoyed. It was weird. But my sons really wanted to join so I ignored her tude. She also didn’t volunteer information about being a USAA member and that membership. We only knew because the bank informed us about it.

Clean. Organized. Well equipped. Helpful and welcoming staff.

I’m really benefiting from the water workouts.

Friendly admmosphere

Love the Y!

Too many people are sitting at and occupying the machines in the weight room by looking at their phone. My wife and I are considering going to another facility as a result. I understand resting between sets for recovery but too many people are selfishly spending excessive time staring at their phone.

Two sets of mats are both against a wall. They need more breathing space. I like the wet wipes to clean spaces as opposed to the spray and paper towels y'all have. Staff may be mindful that moping in active spaces makes it slippery and a safety hazard.

The staff is incredible but the leadership is VERY disappointing. An instructor was fired a few days ago for asking very disrespectful members to move towards the back during a class because they were doing their own thing. These people complained and the instructor got fired on the spot. 12 years of her life thrown for disrespectful people and a very awful leadership. Jamie has proven over and over again that her leadership has failed the gym and its community. Hoping to see a change in that soon.

My recommendation was a 9-10 recently until a week or two ago. My classes were cancelled and a great instructor was let go. I have yet to receive a response from higher up and then a new trainer either racially or age or just randomly kicked my family out of class citing policy and she was wrong.
We have been members for over 4 years. I always recommend the Y- I feel hurt and let down and my family felt like they did something wrong- when they did not

I’ve only used the pool area, but that area is great!

It looked nice—this was our first time there but I got the childcare hours wrong so we stayed to play for a little bit then planned to go. I had to change my baby and didn’t realize there was a puddle of mildewy water on the baby changing station in the locker room until after I put my baby there. It was gross. The station had been left down and I suspect someone had left their wet clothes on it while they were getting ready to leave and it never got cleaned up after.

Always a family friendly staff. Clean area/equipment. My kids love it with all the events. How could you not like the library.

Growing up I experienced bullying and social outcasting. It's been so long that I didn't think it could happen again. That feeling you get when you know someone doesn't want you there. It's just an ugly feeling. Nobody should have to go through that.

I love the group exercises.

I can't say enough wonderful things about my local YMCA! From the moment you walk through the doors, you're greeted by a welcoming and supportive community that truly cares about its members.

What has impressed me most is the swim lesson program and, especially, the incredible instructor. Their patience, encouragement, and expertise have made such a positive impact. They create a fun, safe, and confidence-building environment where swimmers of all skill levels can learn and improve. It's clear that they genuinely care about each student's success and take the time to ensure everyone feels comfortable in the water.

The progress I've seen has been amazing, and it's all thanks to their dedication and positive attitude. Every lesson is engaging, well-organized, and something to look forward to. The YMCA is fortunate to have such a talented and passionate instructor on its team.

If you're considering swim lessons for yourself or your family, I highly recommend the YMCA. The quality of instruction, supportive atmosphere, and commitment to helping people grow make it an outstanding place to learn and thrive.

Changing the membership charges. Bring back the original payment options so pay twice a month and do away with the overcharge if the payment doesn’t go through. This used to not be a thing and was a big part of my reason for staying with this gym.

There aren't enough yoga classes to fit with my schedule. There is too much exercise equipment and it is not a warm inviting place to exercise.

The place it’s clean and all personal from the front entrance to the housekeepers and trainer’s they are very professional and helpful everyone it’s ready to help in anything you need.

The T @ potrancois really, really nice.Staff is friendly equipment's great! The classes are awesome.It's just a great environment

Lately there been more virtual classes than physical instructors. People build relationships with instructors. Especially seniors. It is hard on the neck having to look up to fillow the movements in the small TV screens. I heard evening aqua classes being canceled due to the lack of instructors.

Fair price and hours are accommodating, maybe consider opening an hour early on weekdays and Saturdays. Think about adding heavier dumbbells too, maybe up to 120

I love the homogeneous YMCA atmosphere.

Facility clean and great programs for children and senior adults - no place better. But, needs employees watching the main floor to better supervise the rowdy teens. Overall, employees are helpful but should better train all employees to alleviate the, "that's not my job" responses.

The staff is very helpful and attentive. Restroom is clean and well maintained.

Would love to have more group classes that are hip-hop or fast-paced Zumba.

I’m disappointed that classes have been cut and I will have to search other locations to fill the times of the classes that are no longer available. For example on Thursday I was able to do Les Mills pump and then do Les Mills combat afterwards this no longer an option or if I get off work late I was able to attend combat at 7.

This facility caters to foreigners whom speak in their native tongue and I have to hear it. This is America, use courtesy and speak English. Several machines are constantly broken and out of service. Many of the tvs located on the treadmills and bikes sound does not work. Too many persons waste time on machines using phones and playing games.

The Y is a welcoming place and has different fitness programs that meet you where you are. Staff is great and knowledgeable.

I feel class consistency is important. I specifically like to do Aqua classes and due to personal reasons I know the instructor had to take time off, but we were left with diminishing classes and no communication.

Lots of workspace for remote workers while the children are in their activities. Spacious ceilings and lots of different rooms and usage. Great to have connection with the library.

Would love some background music, even just lofi or something instead of dead

Machines that break are usually unusable for extended periods. Sanitary paper towels for equipment cleaning are also empty or broken constantly. Seats need repairs!