More communication around field trips, what’s included, what they should bring and expect, etc.

Improve communication - either limit messages to one platform (Camp Source, Facebook or email) or ensure all messages are on all platforms.

Pros: excellent staff, variety of activities (would love to see a "day in the life" sample schedule for a week), supportive and encouraging environment.

The cost of the camp is the main reason - at over $600/week, it is not something I would recommend. It would be helpful to understand why the cost is so high.

I think the communication this year is much improved from last year, however, the app has been confusing and no one still replies to questions on the Facebook page (for example, someone asked if the kids would swim after the field trip this week - no reply). My son was also put in the wrong age group, even after I specifically corresponded about this before camp started. My email follow up sent this week about this still has no reply (although now I feel like my son would be thrown off switching groups since he already knows the camp show song). I understand that the counselors have a lot on their plate, but that's why I emailed about this before camp started.
All of this being said, my kids love camp and feel very happy and safe there, which I appreciate the most.

I wish the calendar was accurate, it was less expensive or had an option to not have aftercare included, and that they take the ridiculously inappropriate skit about shooting someone out of the talent show.

Kids enjoyed it- hours are great for working parents and the staff was wonderful.

The walk from HS to YMCA in this heat is a lot for very young child; I was under the impression there would be some sort of swim lessons for this price but it’s only free-swim; there is almost no communication for young children including lack of schedule/activities, counselors names, etc.

The camp is very fun, but the communication between home and camp could be much better. As a parent, it would make a huge difference if I got daily snapshots and updates on what my camper is doing. This could be easily achieved if counselors shared these directly with parents of the campers in their group via the camp source app or some other app. This wouldn't require a waiver for pictures to be shared broadly- parents could be tagged to pictures with their own children in them. I would Be much more likely to recommend the camp if this improvement was made. Outside of that, it's great!

There was no communication this past month, there were no photos, there were field trips when none were listed in the app, I have zero idea what my child has been doing all day (he is only 5 and doesn't remember) no idea why his swim clothes come home dry every day, no idea why he wasn't given lunch on the first day and left to sit there and starve even though I prepaid. This camp was way too expensive to deal with all that, and I couldn't even afford the whole summer, just 4 weeks, and I will not be doing this again.

We used to love Pioneer Trails Summer Camp and have done multiple summers. This summer, a lot of the staff has changed it seems. One counselor, Nicole, seems to be a bit frustrated with children. My daughter said that Nicole told her not to sign up for Art/Makers Space because she didn't want her in the class. I don't think we will return next summer.

Affordability

My son looked forward to camp every day. There were lots of fun activities, and many staff knew him by name. Great experience!

Great program and staff. My kids loved it!

You need a full survey, not one question.

The pickup procedure needs help. It is really inefficient and parents wait a long time in a line with only three kids called at a time, if that. At other camps they hand out colored numbered cards that can be displayed in the car windshield. It helps to speed things up. My kid has also lost a lot of things at camp despite only being there for 2 weeks - I recognize this is something for parents to work on with their kids but the fact that once lost it disappears forever and there is no clear lost and found can be remedied. Drop off in one large area can also be overwhelming and stimulating for sensory sensitive kids. It would be great to rethink drop off, maybe after checking in kids go directly to classrooms. That said, we are appreciative of the hours provided as well as the activities and the opportunity to meet other kids from school for kids who are entering kindergarten or new to the district.

My experience with the YMCA Summer Camp has been very positive. My daughter has been attending the camp for the past five years, and I have no regrets at all. The staff does a great job keeping the kids engaged and entertained in a safe, structured, and supportive environment. It's a very instructional and positive atmosphere. Most of the counselors return year after year, so they're familiar with the kids, and the children feel very comfortable with them. The program is well-structured yet flexible, which works great for families.

All the activities they have the kids do and the hours

My son is having an amazing experience. Great program and great staff!

My son loves going to camp! The counselors and all the staff are amazing!

The pioneer camp - is full of different activity and loves the fact they have access to a pool every day.

The services and activities offered, the attentiveness and attention to detail and the fun that the counselors bring for the kids!!

No things to change. The experience has been great. Good communication and well structured.

My child loves it and can't wait to go to camp every day.

good activities , good time that camp is open, my son is having a blast and loves his counselors!

For parents, the experience is quite impersonal. I would like to meet and have some contact for my child's group counselor. I didn't even know their name until weeks into the camp. The communication for me has been pretty nonexistent. The Facebook pictures and email updates are not enough, particularly because my child was never in any of the posted photos. Specifically for the K groups, with such a small counselor to camper ratio, it would be really nice to have a daily picture update or something that lets us know what they're doing. Or at the very least, a space in the weekly emails where each counselor can shout out people from their group or share info about their group of kids.