The staffing and facility itself are great however what seems to be lacking and the reasoning for my mediocre rating is due to the lack of classes offered for aqua fit, aqua combat and aqua zumba not only at the Westside location but all San Antonio locations with pool amenities. I think offering more aqua classes and times would be WONDERFUL and would be a likely cause to reconsider recommending YMCA to others. I specifically attend the YMCA to swim and enjoy aqua fitness and to see the lack of classes being offered is very dissappointing.

Las clases de zumba ,, y todas las clases guiadas son muy buenas y por supuesto la amabilidad de todo el personal

Everyone is pleasant and friendly. Greets everyone upon arrival and departure.

Family atmosphere

Very clean, well air-conditioned, closer to home, I like the weights better here - the ones with the silver handles bc I have smaller hands

I grew up playing there.

Classes are great and the location is in a community with need.

The staff needs to be present more in the weights room. Women like to get on machines and get on their phone but don’t work out. There are not enough machines to sit and have to wait for them to end their conversations.

The staff is always very helpful and welcoming, very friendly & the facility is always clean I just love it there!

Coming from a parents point of view I don’t know what the changes we have been with YMCA over the years, but it was hard to keep up with the changes at the last minute on the changes four times and locations for games in the beginning the communication was not given as far as who the coach was gonna be. It wasn’t until after practice that we got notification the first game was at six in the evening and normally there are early in the day but throughout the season the times and location change frequently and this was the first time that there was no consistency other than that, everything was great

Enjoy the different activities

The coach I played for only put me in 2-3 minutes a game. I paid $80 to sit down.

Communication could have been way better. Team didn’t feel like an actual team for the parents. We felt lost a lot of the time.

My child has not received a jersey for about the last 2 years due to never having jerseys his size (middle school child needing a 3xl)

Facilities are clean and staff are kind and helpful

My kiddo is enrolled in basketball for kids, and I don’t see consistency in following the rules. What I mean by that is that some referee follows and apply rules while others (in other games) don’t. This is creating confusion in the kids mind, because they are told what they are not allowed to do but other teams break rules and referees won’t call them out….. I also wish we could meet twice a week because it’s it not enough to learn and practice much one once a week

Love the wster aerobics class taught by Kat

Staff is friendly, facility is clean and the programs are great.

Staff very friendly and helpful.

I like that the Y is in my home community
The staff is very nice and respectful.
I appreciate them. I enjoy swimming it helps
me to keep active I also enjoy the seniors events this brings me so much joy.
Good people and fun times.

The coach does not give equal playing time to all. My son doesn’t play for half the game while the coach’s son plays the entire game. I thought it was for fun and to learn and not about winning.

friendly staff and members with nice equipment and pool also plus very clean and plenty of parking

I like the friendly environment at the Y. The staff is friendly, easily accessible, and very accommodating when you have a question or a problem.

Had no communication for

The workout equipment

I liked that practice during the week was offered. We signed up for our first basketball season at a YMCA that only offered a 30min practice before the games. I feel that was no time for team bonding. The coach our son was assigned to was such a good coach. Just a completely different experience than the one we had at Mays Potranco.

Hot showers and good water temp for swimming and the young female manager is always very responsive

Referees were lacking in knowledge and during 2 games one spoke aggressively to our boys. Disappointing behavior! Lastly, we paid for a tournament that never took place and are still pending reimbursement for $50. Please assist. Respectfully, Jennifer Maldonado (Ethan)

What I like about the programs and activities is there is always something for everyone.

Coach Mark Nieto was a great coach. Not only great in teaching techniques and skills but building confidence. The team environment was always positive and while competitive it is respectful.

Kiddos are in sports and one of them wears 3xl and they never have a jersey for him due to his size

They are all ways welcoming. They trainer informs us of extra classes they offered during spring break .

People " so many good things to say about " talking about great things in life have so many programs to do "

Love the skills that my child has accomplished

Everyone is nice an friendly

I just came here, so I got confused, but people in charge are always very kind to give the information. Thanks.

Facilities were nice and spacious and coordinators were very fast replying when I had questions. Programs were very child first which i appreciated

Everyone is nice and helpful and it's been this way for over 6 yrs

My daughter has learned so much from playing basketball there. This will be her 4th year there.

Excellent programs and activities

The coach seemed more interested in winning than making it an enjoyable experience for the players. She played the kids who were better more. The kids who weren't as good got less than half of the gameplay time. There wasn't enough teaching going on and she didn't give them any chance to learn how to get better. There was no sense of community within the team. We never even got the jerseys we were supposed to get and had to use old black and white ones instead of the blue ones. We will not be participating again at this location.

Great communication

Signed my son up for 17U boys basketball. Not enough players on the team. 5 players that showed up to practice and games. Had to forfeit a game for not having enough players. I looked at other teams we played against and they had 8 or maybe more players. We all pay for our kids to play not to forfeit a game. I feel like teams should have 8 players and just to even out the teams to prevent a shortage of players.

Lack of customer service at the front desk and the hotline. No.one seems to know what the most current information is and everyone has a different answer.

My son wanted to play basketball again so we signed him up. Practice came up and we hadn't even been assigned a coach yet. We get there and still nothing, no coach showed up. Thank god for his dad and a two others that stepped up and took time out of their day to coach the tornado team!

I mainly use the gym area and that is always nice and clean, and the equipment is in great condition.

You make your own time work out

It's good for my health

Everything that is happening, and the friendliness of everyone, the good mornings and have a good day.

We enjoy the wide variety of options offered on weekday mornings to seniors, from exercise classes to a pool for low impact activities and a gym with multiple apparatuses and free weights for a complete body workout.