I’m a fairly new member, from Parkwood. Everyone I have met, both volunteers and Kin students are the nicest, friendliest people I have ever met. I’m 70 and now for the first time I am disabled and new to the gym and exercise routines. They have all been helpful and kind, encouraging. Just what I need to find my way through this maze of new things to do and learn. I’m thankful to the Y and the people I have met.

Very conveniently located with lots of variety of programs and classes

Centre Branch Y has a great community emvironment. Staff are welcoming anf helpful and members are firendly.

The bug situation in the women’s plus shower area. Almost negligible for about a month, but it has resurfaced since the middle of October. I have mentioned it to the employee who cleans the women’s change room. Very unpleasant with bugs while showering.
The foul odour in the stairwell has only happened twice since my last survey. Both times it was on a Tuesday around 11:15 am. The first time it had been addressed by the time I had finished swimming. The second time it had not been addressed.
Very polite and welcoming staff!

Very kind staff in centre branch.

Keeping fit at any age is so important.

Men’s plus facilities are always broken and the place is run-down

Excellent customer service.

The staff at the counter were friendly and helpful. The fitness floor is well equipped with machines, a free weight area and small turf area. The change rooms and showers are kept nice and clean. Overall a great experience.

Improve late afternoon swim times (3:00 +). Earlier swim times (6 am). I'm very sorry to report that I saw a huge German ********* in the ladies sauna last week. It was inside on the door and quickly slipped between the wooden planks. I know downtown has its problems, but this is one I was not expecting. Please please please hire an exterminator before the infestation becomes more obvious. This old Y is a favourite, but maintenance is an issue. Many members ignore the procedures for hygiene prior to using the hot-tub and pool. I see many dry bodies enter both facilities. It's not just disgusting to watch, it's been a real problem for the hot-tub. How can the Y really impart the importance of following health codes? Perhaps spend more time when initiating new newcomer members. Perhaps enforcement by lifeguards. I also see lots of people sitting on the pool bench using their phones in a so-called 'no phone' zone. It's the little things that slip away and lead to absolute corruption. Members notice, and groan.

Wonderful people

Staff is wonderful, very friendly and patient showing you around and how the weight machines work. Its always clean, lots of programs to choose from. Very happy I got a membership!

The person that helped us was Moe. She was fantastic! So kind and helpful. And very patient. My granddaughter and I loved her and our whole experience

Because of the old building it feels quite dark.

Plus changeroom always broken sauna,or whirlpool. Also weekends scheduling is ridiculous how can you close the gym at 2oclock,some people can only workout on those days

The hours need to be later. It closes too early at 9 pm and way too early on weekends at 2 pm.

I'm disappointed every year when I Run the Runway 5k at the Airport [Sept] the award ceremony is cut off at the
age of 70 yrs. This to me is ageism. There are numerous runners who are 75 and 80 and they are not recognized.
Yes this is a charity run---proceeds go to Queen Elizabeth Camp---but who is more likely to donate money to this
charity---senior citizens.
I have brought this discrimination issue to the "Y" before and nothing has changed---that is why my rating ---5---
stands---
Thank You for your attention---Joanne Miklos den Iseger
I have been a member of the Central Branch YMCA since the late 1970

I find that the rates are a bit steep for the Everything Membership, even with my subsidy. Also I wish you would bring back the hot tub in the pool area... I enjoyed it so much!

I have told my friends about what enjoyment I am having in your swimming pool.

The Centre Branch Y community and staff are wonderful. The lack of investment in the weight room is shameful. The building is falling apart and the leaks, smelly stained carpets and general disrepair is depressing. Also not opening until 8 am on weekends is ridiculous- please open at 6 or 7am.

+ mens has no bike no tv not sure other than towels why ??

Great vibe. Gym and staff are welcoming.

Friendly, welcoming atmosphere. Great classes and amenities for women's plus change room are awesome

Some of the equipment in the fitness center could use an update/repair.

Friendly fairly good parking
However not the food bar people have been complaint it's closed over lunch 12-1 that was on Friday Sept 25. Hugh inconvence. Just unreliable and the employees are not cordial.