I’m a fairly new member, from Parkwood. Everyone I have met, both volunteers and Kin students are the nicest, friendliest people I have ever met. I’m 70 and now for the first time I am disabled and new to the gym and exercise routines. They have all been helpful and kind, encouraging. Just what I need to find my way through this maze of new things to do and learn. I’m thankful to the Y and the people I have met.

Very conveniently located with lots of variety of programs and classes

Centre Branch Y has a great community emvironment. Staff are welcoming anf helpful and members are firendly.

The bug situation in the women’s plus shower area. Almost negligible for about a month, but it has resurfaced since the middle of October. I have mentioned it to the employee who cleans the women’s change room. Very unpleasant with bugs while showering.
The foul odour in the stairwell has only happened twice since my last survey. Both times it was on a Tuesday around 11:15 am. The first time it had been addressed by the time I had finished swimming. The second time it had not been addressed.
Very polite and welcoming staff!

Very kind staff in centre branch.

Keeping fit at any age is so important.

Men’s plus facilities are always broken and the place is run-down

Excellent customer service.

The staff at the counter were friendly and helpful. The fitness floor is well equipped with machines, a free weight area and small turf area. The change rooms and showers are kept nice and clean. Overall a great experience.

Improve late afternoon swim times (3:00 +). Earlier swim times (6 am). I'm very sorry to report that I saw a huge German ********* in the ladies sauna last week. It was inside on the door and quickly slipped between the wooden planks. I know downtown has its problems, but this is one I was not expecting. Please please please hire an exterminator before the infestation becomes more obvious. This old Y is a favourite, but maintenance is an issue. Many members ignore the procedures for hygiene prior to using the hot-tub and pool. I see many dry bodies enter both facilities. It's not just disgusting to watch, it's been a real problem for the hot-tub. How can the Y really impart the importance of following health codes? Perhaps spend more time when initiating new newcomer members. Perhaps enforcement by lifeguards. I also see lots of people sitting on the pool bench using their phones in a so-called 'no phone' zone. It's the little things that slip away and lead to absolute corruption. Members notice, and groan.

Wonderful people

Staff is wonderful, very friendly and patient showing you around and how the weight machines work. Its always clean, lots of programs to choose from. Very happy I got a membership!

The person that helped us was Moe. She was fantastic! So kind and helpful. And very patient. My granddaughter and I loved her and our whole experience

Because of the old building it feels quite dark.

Plus changeroom always broken sauna,or whirlpool. Also weekends scheduling is ridiculous how can you close the gym at 2oclock,some people can only workout on those days

The hours need to be later. It closes too early at 9 pm and way too early on weekends at 2 pm.

I'm disappointed every year when I Run the Runway 5k at the Airport [Sept] the award ceremony is cut off at the
age of 70 yrs. This to me is ageism. There are numerous runners who are 75 and 80 and they are not recognized.
Yes this is a charity run---proceeds go to Queen Elizabeth Camp---but who is more likely to donate money to this
charity---senior citizens.
I have brought this discrimination issue to the "Y" before and nothing has changed---that is why my rating ---5---
stands---
Thank You for your attention---Joanne Miklos den Iseger
I have been a member of the Central Branch YMCA since the late 1970

I find that the rates are a bit steep for the Everything Membership, even with my subsidy. Also I wish you would bring back the hot tub in the pool area... I enjoyed it so much!

I have told my friends about what enjoyment I am having in your swimming pool.

The Centre Branch Y community and staff are wonderful. The lack of investment in the weight room is shameful. The building is falling apart and the leaks, smelly stained carpets and general disrepair is depressing. Also not opening until 8 am on weekends is ridiculous- please open at 6 or 7am.

+ mens has no bike no tv not sure other than towels why ??

Great vibe. Gym and staff are welcoming.

Friendly, welcoming atmosphere. Great classes and amenities for women's plus change room are awesome

Some of the equipment in the fitness center could use an update/repair.

Friendly fairly good parking
However not the food bar people have been complaint it's closed over lunch 12-1 that was on Friday Sept 25. Hugh inconvence. Just unreliable and the employees are not cordial.

This location is very clean and has all the amenities we need. All the employees are super friendly and welcoming. Always helpful when needed. Kids also love the jungle gym!

Sorry. I was there for my shift at Wellspring. I put 7 just to address this survey.

Friendly extremely helpful staff who make you feel at home irrespective of your level of fitness or age or expertise

Very friendly and helped me with gym equipment

Judgement free gym in my opinion

Friendly staff and great facility. Finding change rooms was difficult without asking staff. More signage would help.

Branch is tired but location is perfect.

I use the 'men's general changeroom' and it is definitely lacking in cleanliness and general appearance. It is not a welcoming space.

I love the community spirit at yhe Y. There really is something for everyone. The instructors are great!

The change rooms in men’s plus are falling apart. Either sauna, steam room or whirlpool isn’t working on any given day. There are drain flies in the showers.

The community is great, all my coworkers make me feel like family!

Keep all the equipment working all the time. Mens Plus often has one section not working.

Fix the dry sauna

Your public bathroom is disgusting and never gets cleaned. It needs someone professionally to come in and deep clean it.

The services provided are excellent. The staff are friendly and helpful.

No information/tour upon purchasing membership - I had no idea where I was going/where things were located

I was happy with how much it wasn’t busy and the machine were always available.

I use the pool almost every day. i have consistently asked that the music that is played needs to be easy listening. It is often too loud and the content upsetting to the point of my workout being stressful rather than positive and relaxing.
I have been a y member for over 40 years and my Y involvement has enabled me to have a very fit body and mind. Thank you Centre Branch.

Although I reside in the SW quadrant of London, I continue to hold an Everything Membership at the Centre Y. It has been a familiar and welcoming facility with programs offered by staff that recognize and meet my needs. My membership of 30+ years is valued for my physical, social and overall health needs. I appreciate the added perks of the women's changeroom including whirlpool,sauna, steam room and space for changing and conversing with other members. The Y mission and philosophy resonate also with my values.

The facility is updated, lots of rust of some equipments and even in the washroom

It is my second home as I have been a member for over 50 years.

Cost -$16 dollar day pass is too high

The Central YMCA in London is an importat part of the heartbeat of the downtown. It attracts a broad cross-section of participants and encourages a sense of community and connection. The Y draws people together in an inclusive way, emphasizing health and wellness for all!

I don’t think it’s maintained very well. I’m the men’s change room, there is gum that’s been on the floor since I started going there two years ago. Often times the towel dispensers are empty. Machines don’t get fixed quickly. I’m planning to cancel my membership, actually.

The building cleanliness is not very good. Machines that are out of service seem to take forever to get repaired. I would suggest (in my opinion) that the general mood of the membership is poor and some have suggested that it is only a matter of time before the building closes. It makes it hard to get excited about coming to the Y. I already experienced the closing of the Bob Hayward and if this one closes then I will be done with the Y.