Too expensive

I did not have to wait long for my haircut.

The customer service is always tops I worked in customer service for 46 years I know good customer service

Great service overall. Slightly more than I would like to be paying though.

I like my barber. she takes care of me

I booked an appointment with a stylist for a layered bob. I have curly hair and specifically asked if the stylist was comfortable with cutting my hair. She said of course . I went from shoulder length to ear length and in some parts on my heard, curls no longer than 2-3 inches. I returned the next day to get it fixed. This stylist said she could clearly see a disconnect in the back of my head and did her best to blend the cut. Still not satisfied since now I have short hair in back and long curls over short hair on the sides and front.

Skilled hair techs and friendly experience

Always a good cut at a reasonable price.

Barber was very professional. I am happy with the hair cut.

Skillful!!!

Easy to schedule, great prices, fantastic salon!

Great aervice

It is easy to schedule, there are things to do around the shop, however, most times they are running behind by 30 minutes or more

We walked in for a bang trim for my four year old on a whim. The price was great at only $10 but they came out uneven. I didn’t complain at the time because I was afraid an attempt at correction would result in extra short fringe. She was sitting stick straight and very cooperative with direction from the stylist. Oh well!

Excellent experience and value

Staff always friendly.

Ahn was great and a joy to talk with.

Went in for a $21 trim, just the edges, was charged $30 by Franco and told ‘ he took care of it,’ when I questioned the amount. I make a good living and tip very well, it’s not the few dollars he overcharged, it’s the principle of it that offended me.

Always does my hair exactly like I asked. And knows how to shape hair to compliment face.

Thuy knows exactly how I like my hair cut. I can always count on a positive experience when I have my hair cut at Floyd’s 99.

Always get a great cut and watching other get a great cut next to me.

Great service. Great stylist Tiny C.

Tony C is one of the best hairstylists I’ve come across. He’s also super patient, understanding and collaborative as he definitely listens to your requests and is ready with his technical skills, but also provide guidance and suggestions when needed.

I had a bad hair cut made from a previous hair salon. When I came to Floyd’s, they not only fixed my hair but they also educated and informed me the cut should have been done. They were nice, informative, and helpful!

I've been coming to Floyd's Gaithersburg location since moving to the area about two years ago. I'm very happy with the service and plan to keep coming!

Tony is amazing!!!! Great haircut.

Reese J is one of the most talented barbers in the industry! He listens to you and delivers exactly what you asked for—-but it does not stop there! He gives you recommendations on hair care and how you a maintain your cut. Not to mention he’s a nice guy who loves to chat!! Book time with him, you will love your hair again!!!

Luis was very helpful with our boy who has had long hair his whole life. His hair is thin, straight and flat. Luis showed my boy some cuts that would work and he picked one out. Showed us how to apply the product necessary and upkeep, etc. we love the cut.

A place like this should have a loyalty/rewards program

In the website, it should be possible to mark two services at once (eg grey blending and haircut)

Faye is amazing as always. Perfect cut every time.

There was a misunderstanding somehow. I did not get the haircut I asked for. Asked for a medium fade. Got something shorter than a high and tight. It was done well. It just wasn’t what I asked for.

My stylist (Anh) prepped by asking questions and showing sample photos to get a clear idea of what I wanted. She talked with me about my cowlick and hair combing-direction, and also chatted about other "current things of interest". She thinned the hair in my two problem-spots without my having to ask, and asked to do my eyebrows. At the end, a warm towel wrap for the face and neck and unexpected massager across my shoulders made me feel...special. More then I expected!

Great cut

Thuy is the best barber I have had by far. I travel here from Seattle and always wait for her to cut my hair.

Great service!! Great barber, very cool and personable!

Lien is friendly and professional

I am very happy with the design. I will be back

Stylist was excellent - she listened to my instructions and did a fantastic job with the cut. She was also pleasant and social.

I bring my minor child and the barber does not follow my instructions. He does what that child wants. Forgetting I am the parent. So it would be nice if they listen. Especially since their payment comes from me. Also - paying attention to what is scheduled. I schedule online - yesterday they did not wash his hair.

Great customer service from everyone and good music.

Great barber!!

I believe I was charged for my hair wash, which I requested, but was never given to me

I went in to the Gaithersburg, location of Floyds, to color, my mustache as well as the sides of my hair. Since I have a hair piece on, I only needed to color the sides of my hair, as well as my mustache and side burns. I also needed the stylist to cut down the sides of my hair and my side burns.

Ms. Ahn (off the Gaithersburg branch), did a great job in COLORING my hair. But not such a great job on CUTTING my hair. When I asked her to trim the sides of my hair, she immediately took her razor and cut it down using level # 2 of her razor. She either did not know how to cut with a pair of scissors, or, did not care to pay a little more attention to that little bit of hair above my sideburns.

It will be good if she can practice more in cutting hairs with scissors. Otherwise a great lady, that did a great job in coloring my hair.

Patient, understood our sons needs, a professional

My son was happy with his cut.

It was the best haircut my son has received and he has been deliriously happy all weekend

He was awesome. Great to talk to and I’m very happy with the haircut.

Fay is awesome. She takes her time and makes sure every bit of you is looking good and clean. She’s very meticulous and never rushes. I appreciate her attention to detail so much!

Fay my hairdresser is fantastic. This is my 4th haircut with her and she always does a fantastic job.