All around a great experience

I specifically scheduled this appointment because I am new to having a beard and wanted to have it professionally shaped. This wasn't just something I decided to add while I was there. I specifically booked the more expensive “Detailed Beard Trim,” rather than the basic beard fade service, because I wanted professional help shaping my fuller beard. Your website describes your beard services as involving “shaping and grooming your beard with precision” and providing a “tailored service” resulting in a “polished, well-groomed appearance.” That was exactly what I was looking for.
I discussed this with my stylist during the appointment and explained that I was new to having a beard and wanted help having it properly shaped, so she was aware that this was one of the primary reasons I had made the appointment. Despite that, essentially no shaping was done to my beard. As far as I could tell, the only meaningful beard work performed was snipping a handful of flyaway hairs.
What ultimately turned a disappointing appointment into one that made me decide not to return was what happened at checkout. My stylist and the employee at the register discussed between themselves, in front of me, what they should charge me for the beard work. From their conversation, it was clear that they recognized that not enough had been done to charge me for the beard service I had actually scheduled. They ultimately decided to enter a $15 “neck cleanup” instead. Neither employee explained this decision to me, told me why the beard service I had scheduled had not been performed, or asked whether I was okay with being charged for a different service. They discussed it between themselves, entered it into the system, and then had me continue with the transaction.
My neck was cleaned up somewhat during the haircut, but that was already part of the haircut service I was paying for. Based on the conversation I heard at the register, the additional “neck cleanup” charge was being used to account for the very small amount of work that had been done to my beard. In practical terms, I therefore paid an additional $15 for a handful of flyaway beard hairs to be trimmed. That is only $2 less than the listed price of the basic beard fade service. Trimming a few flyaways is something that I, as someone with no professional barber training, can easily do myself and have done myself many times as my beard has grown.
I didn't object at the register because I wasn't interested in creating a confrontation over $15. I paid the bill and left. I did, however, decide while I was standing at the register that I would not be returning.
I want to emphasize that I am not seeking a refund, nor am I submitting this because I want my stylist to get in trouble. She was pleasant throughout the appointment, and this really isn't about $15. It is about the principle of the experience and the lack of communication. I specifically sought out a professional and booked the more expensive detailed beard service because I wanted my beard shaped. I clearly communicated that. The shaping was not performed, nobody explained why it wasn't performed, and I was then charged for a different service to account for the minimal beard work that was done without anyone explaining that charge to me or asking whether I agreed to it.
The haircut itself was fine. However, I don't think it was meaningfully better than haircuts I have received elsewhere for much cheaper. The beard service was the primary reason I went to a more expensive barbershop in the first place, and unfortunately that was the part of the appointment I essentially did not receive. The way the additional charge was handled at checkout then left me feeling that I had not received good value and, more importantly, that the transaction had not been handled transparently.
I hope this feedback is useful. I probably would have viewed the experience very differently if someone had simply explained why the detailed beard trim I scheduled wasn't going to be performed and then not charged me for beard work that wasn't done. Instead, I left feeling that I had paid a premium specifically to get professional help with my beard, didn't receive that help, and was nevertheless charged an additional $15 because a few flyaway hairs had been snipped. That is why I won't be returning.

I was very pleased with my recent visit.

The cut just wasn’t what it should have been.

I always get a great haircut so

I’ve had 3 bad cuts in a row now and I’m just so extremely disappointed. I used to love Floyd’s but the results have not been worth the price.

Excellent service for my 4 yr old son.

Welcoming, clean and everyone is nice

Jennifer is great.
Very enjoyable experience.

Easy to schedule. Friendly professional service. Personable skilled stylists.

Ash is the best, I won’t let anyone else touch my hair.

Cam works wonders! First haircut outside my normal stylist in 17 years (yes that’s for a fact) and I’ve never felt more confident.

Service is awesome

Jennifer did a good job.

I loved the rock vibe of the salon and the customer service.

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1st time in, with no waiting. I had an appointment, and they were ready. The cut was great, as was Brooke. Thank you, and see you next cut.

I did not like the music. I did not find a place to put my glasses and hearing aids, so I had to hold them which was awkward. I also do not like tatos, so I do not plan to return. That’s too bad, because I did like Omar, and the haircut that he gave me.

Cam the barber was really good

Guillermo listens. He is great with shears.

Stylist, Cam gave me exactly what I asked for, and the cool atmosphere

Very friendly staff

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Ash is amazing! Her cuts are always great.

We had two kids cuts. One woman took the time to not only listen to me but also explain everything she did so we could get it done like that again. She was wonderful!