Staff was excellent to get the tux correct and on time.
I like the top notch customer service I receive from all team members. They always make me feel like a VIP. Thank you Friar Tux Team.
Extremadamente buena atención y asesoría por parte de sus empleados asi como la respuesta inmediata a mi solicitud de reemplazo al recibir si saco con un daño así como la camisa,
User friendly ordering! Great communication! Great quality! Easy returns!
Outstanding customer service that makes you feel fantastic. The order was processed fast as well. Great people Great product.
Excellent service
Friar Tux had my tux order for my wedding (I am the groom) for over 4 months. 2 weeks before the wedding they told me they were out of stock on my vest so they sent me a size larger which fit me like a blimp. They told me to take it to a tailor and they would reimburse me. The cost for a tailor to rush the fix for my wedding day was $130 and all FT gave me back was $60. So their screw up COST ME $70 to fix. This is absolutely absurd for a suit company to put on the groom of the wedding. They had one job and completely failed. Not only am I never using them again but my wife has told her dress store (who recommended them to us) to stop recommending them. Completely unacceptable service and resolution.
Joson was incredibly helpful in the Arcadia store with our group order and helped make the selection and ordering process simple and enjoyable. The shipping was convenient. The suits looked great!!
The customer service was amazing! Everyone was patient and even when the store would get busy, they were attentive and helpful. Great job!
Friendly staff
I like that as soon as we entered they helped us get my son's prom tuxedo within 5 mins I was on and out. Speedy service very friendly staff.
Chris was excellent with helping to pick a style, take measurements, and then pick up the tux. We were so impressed with him and will be back due to his customer service and professionalism.
It was a bit pricey for just being a rental.
Jayden provided excellent service to make my son look sharp for his Prom! Very grateful for his help! Thank you!
Customer service was excellent she was very helpful
Whole process was very easy
On time, and very accurate fitting! Thank you!
Diamond Diaz was very helpful and nice when helping choose a suit
It seems like pickup days (Friday/Saturday) are less staffed than drop off days. Kyle was great at managing several clients but I opted not to try on during pickup because of the wait. When I was getting ready on the day of the event I noticed that in inside seam on one of the legs had an inch opening. I tried calling the store to try to get it fixed but it was already closed. Needless to say, I was self conscious about the opening getting bigger during the event or people noticing the opening. Perhaps better quality control is needed. Kyle was very professional and apologetic.
Great service. Nice suit.
I've had my 2 daughters weddings in less 1 year. And both times went to rent a tuxedo for one and a suit for the other. Had great help and suggestions when I went there.
Quick, friendly staff.
The fitting went really well. The one thing that did not go well was the pickup. Maybe having people scheduled to pickup would be better because it did take almost 2 hours to grab my son suit. Other than that things went well.
Size too small the first time. Didn’t receive a belt,had to borrow one from a friend. Just really brutal
See email that was sent to corporate regarding the experience
I wish you would ship to Alaska. We had to send it to a relative in lower 48 and they shipped it to Alaska.
Friendly service! Great variety of suits
Great customer service!
Everything was great
While customer service was very helpful, only having slim fit was a challenge. I normally wear 44 Regular and had to go with a 48 in order to get into the suit. Then the vest was to big and didn't have an adjustment to tighten. Had a had a time getting my calves through the pants, it was very tight.
Associates very nice
Very helpful and friendly staff!
Our consultant was excellent! He helped us with measuring and ordering. The suit looked great and everything arrived on time. Returning was also easy. Thank you for a great experience!
Tiffany was awesome on my initial measurements. She took so much time to get it right for me, I loved the whole experience. When it was time to try everything on, it was great. Jo Son took care of me, made sure everything looked sharp (I trust him because he was dressed to the 9s...) and it was one of the most customer service oriented experiences I've ever had. Honestly, better than Nordstrom. I think y'all are legendary, and I will not ever hesitate to recommend.
Everyone was super helpful. Down to the smallest detail.
They were friendly, professional, accurate with measurements and the rentals were top quality.
Easy scheduling and fitting process.
The crew at 5255 Jackson Dr
La Mesa, CA 91942
United States. It's awesome; they are very attentive to customer needs and pay very close attention to detail. My wife and I really love how my suit turned out for our wedding. Thank you.
quick and easy fitting, pick-up and return
You did fine. Maybe a bit slow on the check-in process after the tux was returned.
Staff was friendly and knowledgeable. Wonderful shopping experience. I was in and out in very short amount of time.
They made me feel like family from the time that I walked in the door, all through the fitting, and up to the time I dropped back off my suits!
The attendant failed to mention that I needed to come in by a certain date for my try on day. So I get there and my stuff has been sent back. I re-order the items and the new attendant tells me I need to come in by March 20th. I come in and the pieces aren’t the ones I wanted.
Still had me pay for socks and cufflinks when I specially said I did not need them, multiple times.
Great service. Had exactly what I was looking for.
Don't have them ship clothes to home. Clothes come wrinkle had to take to cleaner to have press.
Super easy, great quality, excellent styling
My experience with Friar Tux was professional and personable from the very start of my Tuxedo request. I live in NC and my son's wedding took place in southern CA. My tux was shipped to me weeks ahead of the event in a durable shipping box which kept the tux from suffering wrinkles. All components of my ensemble were enclosed as requested. I have used many formal attire companies before, but Friar Tux stood out above and beyond any of my prior experiences. I will use and promote Friar Tux for any of my future special attire events.
Fit well! Delivery was on time! Beautiful wedding in puerto Vallarta!❤️👍
Friendly, fast service & no issues with exchanges.