great customer and was tailored perfect

The customer service was awesome. Please extend our gratitude to the young man who helped us from the beginning of the process to the rental return. He was so kind and thoughtful. People like him is why we go back for rentals.

Excellent service and great selection of suits to pick from. Very happy with how the suit fitted me and the men in the bridal party.

The associate was very helpful and professional in helping me with a comfortable fit.

Friendly employees.

Several of the guys had to return to the store because they were given the wrong size pants or coat. Also, one person was given an entirely different vest. However, the staff was very diligent and polite to rectify all these issues.

The Manager Veronica Alvarez at your Downey CA store was Amazing! We were in need of a suit jacket only in one day and she was more than happy to help us. Didn’t tell us “it was too late” or “let me see if I can get it for you”. She was positive and letting us know it would not be a problem on accommodating us. We were able to pick up the next day like she told us. She was very very professional. I even took a couple of her business cards to give to family.
She was Wonderful and you can see she really enjoys helping the customers that she encounters. Thank you Veronica

I liked that it was comfortable and I was able to dance in my suit alll night without feeling uncomfortable

Great customer service!!

Awesome service from the moment I walked in the get measured to the fitting day! Made me look like a celebrity! Awesome

Fitting was quick. Shipped to my home
Perfect fit.

No info given as to how to place the studs and cufflinks in the otherwise hidden button holes on the dress shirt; at least 3 other men in our event group had the same complaint when we met up at the time of the event.

Great service!

Everybody there was very accommodating service with a smile they know their product they understand their people. If I need a tuxedo again this is the first place I would go

We went to the Downey location and Victoria was our customer service representative. She was amazing.

Great assistance getting my son ready for graduation. It was fast and super helpful.

How the Suit was designed and how the establishment was well mannered but also the amazing employees and how kind they were able to help out what Suit I needed including the size and that they offer such great services to there customers I recommend this place 100/10 awesome place to get suits.

Great customer service especially from the assistant manager

IT WAS GREAT - THANK YOU

The fitting experience was such a great session. Friendly, Fast & Polite.

Customer service was excellent!

Have rented a suit twice from this location and absolutely love the attention and service received.

All of the staff were very friendly and understanding. We were taken by Max and he was very helpful with picking out a suit for my prom. Would consider going back again for another purchase!

I like the top notch customer service I receive from all team members. They always make me feel like a VIP. Thank you Friar Tux Team.

It seems like pickup days (Friday/Saturday) are less staffed than drop off days. Kyle was great at managing several clients but I opted not to try on during pickup because of the wait. When I was getting ready on the day of the event I noticed that in inside seam on one of the legs had an inch opening. I tried calling the store to try to get it fixed but it was already closed. Needless to say, I was self conscious about the opening getting bigger during the event or people noticing the opening. Perhaps better quality control is needed. Kyle was very professional and apologetic.

Quality tux and great customer service service, Victoria at Downey store did a great job.

Good workers who help me with my fitting.

I rented a pair of shoes and they were so uncomfortable and stiff. I got a blister on my heel from wearing them.

Overall it was not a positive experience. I got measured in Covina and then I picked up in Downey. The day of pick up I got the wrong size shirt even though you guys measured me. So I needed a replacement. When I got dressed at the wedding venue the next day I realized the pants had a hole under the right front pocket and luckily I had black briefs or you would have been able to see the hole. I had to take time to call Downey to let them know of the hole so I wouldn't be charged. That took away from being in the moment of my best friends wedding. The shoes were very uncomfortable and you offer no wide options for flat-footed people like me. I watched my friend get married as a groomsman standing there for an hour in pain. Again, for the $200 or so I paid, I was very disappointed.

Good service and reliable

It was fast and easy and accurate. Have been there 4 times and have never had a complaint about it.

Very friendly & courteous staff. Ill definitely return for my next event

Had a fabulous experience. I had a few suits in mind. The associate brought them out, which allowed me to decide on y suite. He made some suggestions on tie color and presto, I had a suit. Very easy process. Thank you for making my son's wedding a success!

The employees are very professional, helpful, and work to make sure you are satisfied with your rental. They did a great job!

All included package. The measurements were right on the first time.

Perfect fit and easy process. I will recommend this place to friends and family.

I believe his name is Brandon. He was excellent at fitting and making the process respectful but expeditiously as well.

Everything was good. I like to thank everyone for the help

When I went in to initially get fitted for a suit the person (a very short Latina woman with black hair I don't remember her name) helping me did not seem engaged or attentive at all. She had kept trying to rush the process and not hear out my concern with the fit of the pants. Due to my stature of being an untraditional size I will sometimes have to size up in the waist so that the pant can fit my thighs. She was not understanding until I had to repeat multiple times about my concern with the fit. Then when I communicated she spelled my last name wrong on the receipt she did nothing to fix it. My name is Capone Walker not Waller which I communicated multiple times. When I went back in to try the suit. The fit of the pants were off. The (short somewhat skinny semi fair Latino with black hair ) attendant was not engaging with me. He wasn't really doing anything to offer any kind of solution. His sentiments were like it is what it is. Now there is a black woman who works at this location. She was very helpful, she tried to help with alternatives when she saw that the original person that was supposed to be assisting me wasn't being helpful at all. I have been a long time customer of Friar Tux. My mom has been taking me to Friar Tux since my school dances in high school. I wanted to rent a suit because I was attending a Gala for the 20th Anniversary of TMZ (yes the major media publication). Normally I go to Lakewood or Torrance but this time I went to the Downey location since I live closer to there. Never in my life have I experienced service this bad. You guys made my experience completely uncomfortable. So much so to the point where I don't want to rent from you guys again when I can get something custom elsewhere. Please work on your empathy when it comes to your customers. Especially your plus size ones. Learn to listen when someone is expressing your concerns. Learn how to use verbiage that doesn't make your customer uncomfortable. What can you guys do to make this right? I wish I can get a refund all together, but I used the suit so the service was done. To be honest I don't know how you guys can correct things. If there are any solutions you have in mind you can let me know. My email is [email protected] and my phone number is (310) 995-4941

My suit rental was great, fit well and looked even better but the customer service is actually the talking point for Friar Tux Downey. The customer service was amazing and very professional and I'll definitely be going back for future events and also will be recommending it to others.

Stop sending me emails to return the tuxedo when I already returned it on Sunday. It's annoying.

Great selection of suits and a helpful staff

Customer service is excellent product Awesome my husband loves his suit! Turn over to receive my husband's suit after alterations was very quick!

Overall, the service was very good at the Friar Tux in Downey. Victoria was very helpful, and she provided excellent customer service.

Great customer Service 👌

Your service was outstanding, and the suit was ready on time which is really great

Very friendly and prompt service. Staff was very accommodating and understood the urgency of my request and ensured it happened.

Quality of the clothes and colors. Employees were attentive and helpful.

Chris and Victoria were amazing, the service was great and the suit fit perfect.

Easy in and out