Both associates I dealt with were excellent, but in particular Sarah. She was so courteous and helpful. Appreciated her. I'm a old, big guy and she helped me find the right combination of everything. Well done.

Everyone was very nice. That was excellent. But disappointed as in my pick up day the jacket sleeves were about an inch long. So they were going to take them in and asked me to return the next day. I did. Tried the jacket on and nothing has been done. So they apologized and said it would be done and I should come back later. I came back and it wasn’t done yet. They said to come the next day. I called before coming this time and they confirmed completion of the alteration. I didnt try it on at this final visit (my mistake) as they didn’t ask and I was in a hurry so I didn’t even think about it. The night of the event i put it on and find that again the alteration was not done. Kind of disappointing. Especially after multiple trips.

Perfect sales girl.

great customer service

The man that works there, forget his name unfortunately but he has longer dark hair. He is a pro. Nice and friendly and made the process easy. Great at his job.

Had a large party to fit and had a couple of jacket size complaints...but other than that, the staff was excellent and accommodating towards the parties time once they entered the store. Very quick and efficient in sizing and getting us all on our way.

Jonathan was excellent and knows what he’s doing. The service was good and very understanding and flexible regarding return times.

For a group of 8 groomsmen who were supposed to be matching, they sent one person the wrong pocket square, 2 people different shoes that didn’t match, and 3 separate people had buttons fall off of their suit jackets because they were so poorly made. In addition, they didn’t come at the requested measurements, and friar tux doesn’t cover more than $15 for temporary hems, knowing they send stuff out wrong

You guys had the wrong color shoes for all the groomsman. Forgot the hankerchief for one of our groomsmen and forgot the Grooms belt. Made our lives very hectic on top of all the responsibilities we had as a bridal party.

Everyone at Friar tux was extremely helpful and everything turned out great on my wedding day. Only issue was we switched the groomsmen’s pocket square to a sage green and ordered 6 of them but on the day of the wedding we realized we were only given 5. We ended up not using them in the end

Johnathan Reyes was always ready to give ideas and was extremely helpful

The fitting was perfect, and the suit (Michael Kors) was on time and perfect! Great job,

I don’t think I will ever rent a tux from anywhere else except Friar Tux! The tux was amazing and I received so many compliments! The staff fitted me perfectly and they were over the top helpful and fun. Thank you all so much!!

No jacket size in-between 48 and 50 resulted in a rather oversized jacket as the only choice.

Staff was knowledgeable and very accommodating. They worked around a major hurdle and managed to deliver top level service.

Very easy to get measurements; super fast customer service; can quick change things leading up to event if you go in and need adjustments

Everything was good but we did suffer an issue with the coat button being loosely sewn on and had to safety pin at the ceremony. Aside from that it was great

Friendly and knowledgeable staff and great quality tuxes

Great service, knowledgeable staff, great fit, overall excellent experience

Everyone was super helpful along the way with figuring out suits and fittings. Staff were fun and energetic. Appreciate them helping pick out suits for my wedding.

Great selection of suits and tuxedos and excellent service would highly recommend to anybody I have been long time customer for several years and will always go back whenever I need something for a special occasion....

Good serivce.

Could not provide a shirt that would fit and be tucked in. I will never be using fryer tux again

I had to purchase a belt to replace the .missing belt with my rental. I was told specifi ally that it was with my rental but it wasn't. I was told by manager that if I purchased one that she would make it right and that never happened. So I had to buy a belt for my rental because I was told it was with my rental at pick up but it wasn't.

The staff was very helpful and more importantly great customer service. Everything went very smooth.

It’s pretty expensive to rent a tuxedo. I’m thinking of buying one for next years prom. Two rentals would equal the cost of a decent tux and he already has a suit, so the tux was something special he wanted to rent. I wish you had more of a selection of ties and pockets squares.

Beautiful suit and great customer service

Excellent customer service. I’m in and out within 15-20 minutes and the tuxedo fits perfectly every time!

The lady that helped our wedding party was awesome. Great ideas and very friendly. She walked us through the entire process

Very helpful and professional throughout the whole process

Great service.

Super thorough, very efficient. Quick in and out process

The selection and service were excellent. It was our first time renting from Friar Tux and it won’t be our last. Thank you!

Service was dismal. The employees are obviously not trained in fitting above the barest essentials. They are inefficient, unfocused and lack the ability to communicate effectively. They ordered the wrong shoes, included items we didn’t ask for in one case and said items were included that were not in another.
The HB store is understaffed as well.
The only efficient thing about the experience was the return.
Next time we will go elsewhere or just buy suits.

Service was great! Received my pants the next day after I called for a bigger size. Amazing service.

Friendly and quick service!

There were several mixups with our order. When we first made an appointment, we met with Aiden and he came up with a great design that we loved. We did not book initially, but we came back because of the great service we received. but when it came time to receive the orders, Steven‘s shirt was white instead of ivory like we had discussed. The
Store was great and we were able to bring it back and exchange it. At that time I confirmed the items that all of the groomsmen would be receiving. Then the day before the wedding, I found out that all of the groomsmen had received the wrong color shoes. I texted the customer service number and they were able to order a replacement, but I think there should be a change to the order and confirmation process to ensure accurate orders. I do appreciate that the mistakes were able to be fixed but it is an extra consideration that the order accuracy is an issue.

Service was professional, friendly, and prompt. Clothing fit great.

We had a great experience! Quick, efficient, and super helpful. I believe we have the manager

I had my son try on the suit to make sure everything fit and nothing was missing before bring it home. The pants were not the correct size so they switched them out but put a shirt in that was so small it reached his mid arms. They also forgot his tie and to return. When they returned to resolve everything they forgot the cuff links.

That Gabe guy really messed up the measurements on lots of our suits. Once he had left, leaving everything with the other employees of the Edinger location, we received our suits and had to get them resized. Some of us had to be resized an additional time because the changes weren't made or measured correctly. Really poor experience having to go back a few times because the initial measurements were off by so much. The other employees there were very nice at least and wanted to make the changes day of to help try to make it right but it's hard when I had to go back a few times to get properly fitted attire.

Great experience from start to finish. The initial visit was very efficient and the person who assisted was very friendly and helpful.

Jamie Hawkins was absolutely a pleasure to work with.

Attention to detail. I was not rushed making decisions. They know what they’re doing.

The gentlemen that helped us were extremely helpful and knowledgeable. We appreciated their friendly demeanor and amazing customer service.

See email that was sent to corporate regarding the experience

Just wanted to thank Jamie and Parker for helping me make my Niece's wedding a success my suit was a perfect fit .thanks again 🙏

Service was unorganized and didn’t communicate well. Suits were thought to be on order originally were not ordered and forgotten. We were asked to resize a group of 5 people at last minutes notice until they found the missing information. We had issues of sizing that were off and needed to come back several times. What we thought would have been an easy transaction became difficult and all faith was lost by the time we it over. The positive note is that we did have suits the day before our event.

Aiden is awesome! Lots of help getting me into the right suit & answering all my questions!

The fit and attention from staff