I came in to pick up my suit. I checked in at the iPad as instructed. I then sat there for 20 minutes without being greeted or helped. Eventually, my wife had to get up and ask someone to help us. I was not able to try on my tux as planned and had to go home to try on instead (ended up having items that fit incorrectly).

Very friendly service and the suit looked fantastic and fit well!

They made everything easy for me. The backend systems allowed the stores to seamlessly work together when I had to change my location. The representative that helped me fit my thx in the Temecula location was very professional.

While the staff was friendly and accommodating, my white inside shirt has a burnt hole and my coat is not completely clean. Good thing I inspected the clothes before leaving else I would be in trouble on the wedding day.

Had to rent a tux last minute and the entire process was so seamless. Ordered on the phone, picked up the next day, and they even accommodated a day late drop off when my flight was delayed. 10/10 service all around.

Good customer service. Fast measurements and staff are knowledgeable about their suits and are able to provide good suggestions. I would recommend this place!

Pants had no way to keep tight, my tux didn’t come with correct amount of cuff links.

One of your employees was 100% unprofessional disrespectful, rolling her eyes going to the back talking about my family thinking we couldn’t hear her. The manager had to come forward apologize. all the pants that we purchased. We rented a suit and purchased one tux and we bought two suits all four my son‘s wedding and all of the pants came with a hole in the crotch and the hemming on the pants that we asked for for the groom was incorrect and uneven, it was such a disappointment. We had to go to your other store in Chula Vista that woman there had great customer Service. Took the pants ordered new pants. Ordered my Husband the correct size vest cause the other store had it wrong but then we come in the next day to pick up our order like we were asked to and they couldn’t find our order. They had to call the woman to see where she put them because she was off that day we showed up then the vest that came in for my husband came with a big iron mark on it and to be honest, the tux that we purchased for my husband look like it was one of your rentals, and you guys refurbish it and sell it as new and all of the cufflinks fell apart all the shiny black accessories on these cufflinks as he’s walking they’re literally falling off the cufflink just an absolute disappointment

Everything was perfect once the trousers were properly measured.

Had to come back 2 more times via Uber as wrong pant size , wrong pant length was provided as final fitting pickup - thank goodness tried on before leaving - staff very good and accommodating to correct problems - definitely loved the final tux - but was disappointed had to come back twice and incur extra transportation costs to finally get it right -
Unfortunately , never offered a discount or partial refund for mess ups ? - Thx

Absolutely easy to use and very efficient in getting an adjustment made.

No complaints here! 👍🏻👍🏻

The selection at the this location seemed limited. The staff didn’t greet right away. When I came in a second time there were three staff members sitting in the back while one was helping a customer. I waited for about 5-7 mins before another staff member asked one of them help. Mind I can see them sitting in the back room and I’m sure they saw me as well.
Other than that the service was just ok.

We rented a tux for my son’s prom, and unfortunately the experience was disappointing. The pants constantly fell down because there was no way to properly adjust the fit, which made them very uncomfortable to wear. To make matters worse, the pants ripped in the crotch when he sat down on prom night. The shoes also caused painful blisters after only a short time wearing them.
I will say that the customer service was friendly and helpful throughout the process, which I appreciated. However, for the high price we paid, the quality and comfort of the tux were not what we expected.

No more then an 8

More time for returns, cheaper rental rates, and more information about what *isn't* included with the rental before it's too late.

Staff was always extremely kind and made the process of selecting a suit very easy and smooth.

On December 26 I was measured for my suit. I told the employee to save the measurements and that it was for the Classen wedding . Luke and his dad came in the on 12/27 to be measured. I found out a couple of months later that the
Measurements were never saved or given to Luke. I do not live anywhere near San Diego and that is why I came in in December while on vacation. When I called to explain what happened I expected some type of compensation for the problem.
I went online and did the measurements. I found the size recommended was incorrect it said I would need a 38 regular and I remembered from December that I was a 40 regular. It was also incorrect on the pant size. I am glad I was to remember. I was not impressed with the online experience also I was told I would receive a discount since it was a group. I was not to figure out how to save online so that Luke could do the group discount. So I had to pay full price.
Two weeks before the wedding
G the suit was sent to a friend that was 75 miles away from me. I could not receive any deliveries where I was working. So my friends drove the suit to me to make sure it fit. Fortunately it did fit. Because of the lack of compensation for the problems I would not recommend your company to anyone.

The store stinks very bad, jacket didnt fit first 2 times, had to go back to store third time. Poor job

Quick and easy shipping. Helped with getting the size just right.

Everything fit great and the delivery was fast and on time.

Size too small the first time. Didn’t receive a belt,had to borrow one from a friend. Just really brutal

Fit well! Delivery was on time! Beautiful wedding in puerto Vallarta!❤️👍

I have used Friar Tux rental several times over the years and I have never been disappointed. I do recommend to others who may need a suit or tux and will continue to do so.

Great

Tuxes for great, and the attendant who assisted us, Ariana, was amazing! Super friendly and knowledgeable

More information prior as to what suit we will be recieving

Very convenient.

Fit was perfect

Everything worked perfectly. From shipping to fitting. Could not have gone better.

The manager was awesome— she helped get me set with my order and make sure that all my stuff fit, at the same time she was training her new associates who also did a great job. Thank you!

Guy was phenomenal. Very helpful, friendly and welcoming. I've never had such a good experience from start to finish at a tuxedo rental place! He deserves a raise/promotion! I got fitted and in and out of there day 1 in 15 minutes. My tux fit perfectly and the process was just very smooth and easy. 10/10 will definitely be spreading the word that Friar Tux is the place to go!

My suit bag was broken. Never received email about my suit being dropped off.had to call three times.store people were nice

Every employee that helped us along the way was phenomenal. Personalized attention, very polite and experienced, and overall a fantastic customer experience!

Great customer service and followup. Will highly recommend others to use your service.

Great, friendly service and the tux was a perfect fit.

10/10 from start to finish.
The entire process was easy and seamless. You can make selections online, and the variety of options is excellent. The fit was great, the quality was solid, and everything arrived on time. Customer service was so helpful and responsive. Pickup and return were simple and quick! I would highly recommend Friar Tux to all our clients!

Both the suits were almost unwearable for the event despite multiple fittings. The people who fit us gave little attention to detail.

Staff was very friendly. Store was very

The only recommendation is that you improve the Friar Tux website. Too difficult to navigate to obtain information.

Though staff was friendly and quality of product was good, I had to get measurements done twice because the suits were not fitted correctly both times. For example, the first time, I was measured for a XS suit vest but was given a medium initially. The refitting the first time was understood but the fact it was still incorrect after initial measurements left a worse impression. Overall good experience but have some hesitancy on general accuracy.

Easy to make an appointment and get fitted.

About 30 minutes after I put on my rented suit pants, there was a giant rip in my crotch. I had not done any giant movements, I had simply walked around and sat down. I was very disappointed that I had to move around my entire wedding day with a giant rip in my pants. Thank god the rip was not immediately noticeable.

Good customer service and I had a lot of good comments of how I looked. Thankyou

The shop was great to be able to go in and check out the material and options. The rep we had at the store was amazing, everything was delivered to us and fit really well. The easy returns was a great touch.

The suit was great and the service was even better!

Once the jacket and shirt came in I asked for it to be pinned or altered because the jacket and shirt were both big after the chest. It looked like a box. They said no you can go with a smaller shirt or jacket but we don't fit jackets and shirts. The smaller sizes did not fit my shoulder or chest the same and made it tight. So I had to stick with a boxy jacket and shirt. Too late event has passed.

Nothing major and nothing you need to do to remedy, however, no one greeted me when I walked in. There's an iPad 'check-in' which makes it a very impersonal experience from the get-go and there was a line or queue everytime I went. Screams of being under-staffed. Because I had to wait so long, I asked to use the bathroom and the staff did not know the password to the bathroom lock so I had to wait in rush hour traffic till I got home to use the bathroom. My tux was missing a button so we had to reorder it. The staff wrote my address and return date incorrectly on receipt, even after I read both two them twice.

The team was great! Easy return easy renting, and great prices.

Easy; flexible, communicative.