Bello exhibited OUTSTANDING customer service, taking care of all our party's needs. Thank you!

The alterations they did on my tuxedo were so bad 4 weeks for the worst stitching I ever seen on a sleeve

All good

Service was phenomenal. No issues with my order and tuxedo fit perfectly.

Excellent customer service

Service is always excellent and the products are high quality.

The pants were too large

Very accommodating for last minute rentals. Great service and excellent choice of suits to rent.

I’ve been a customer of Friar Tux since 2021, and I want to start by saying that the customer service itself has always been good. The employees have been friendly, helpful, and professional. My frustration is with the repeated lack of attention to detail with my orders over the years.
I consider myself a very understanding person, and I know mistakes happen. However, I’ve experienced issues ranging from my wedding suit not fitting correctly, bottoms falling out, pant legs being so short they looked like high waters, and now, most recently, committing to purchasing a suit only to have the sizing incorrect and the wrong suit sent.
This most recent experience was especially stressful because I was purchasing the suit for an overseas trip. Due to the sizing and jacket issues, I had to return to the store three separate times trying to get the correct blazer. I ultimately received the correct suit only HOURS before I had to leave for my flight overseas. That is an unnecessary amount of stress for something that should have been handled correctly from the beginning, especially after multiple visits.
As a business owner myself, I take a lot of pride in customer satisfaction and understand how important SOPs, quality control, and attention to detail are. I’m not asking for anything in return, nor am I looking for compensation. I simply hope this feedback is taken seriously and that more attention is paid to measurements, sizing, inventory, and verifying orders before telling a customer everything is ready.
I’ve continued coming back for years because Friar Tux has been one of my primary options in the Murrieta/Temecula area. Again, the service from the employees has been great, and this isn’t meant to attack the staff. I just hope the company takes a serious look at its processes and SOPs because after years of returning and experiencing multiple issues, there is clearly room for improvement.
The customer service is there. I just hope the attention to detail and execution can match it.

The first time I went to pick up my rental suit it was shipped to the wrong location. The 2nd time I arrived to pick it up they had order the wrong size jacket. (not one or 2 size difference that could have been down to changes in my size or fit, but almost 10 sizes too small) So in total I had to go 3 times to the pickup location, which was not close to my house, to simply pick up my rented suit for the wedding. The final pickup had to be done by my wife since I was already at the wedding location.
The people were wonderful to work with and I dont have any issue with the customer service. (which is why I have not felt the need to post a review online) but the amount of mistakes were high.

The staff was very attentive and polite. Even when they were swamped with customers, the stafff was very attentive.

Customer service was excellent

They provided us with the wrong shirt color when we picked up the suit and we weren’t aware of this until we arrived back home. We had to go purchase a different shirt.

I had purchase problems several times where I purchased rental suits and belts and the transactions didn’t seem to go through, specifically for the belts. I’ll have to go over my receipts, but I’m pretty sure I paid for a a few belts twice. One person I purchased a belt for never got their belt and didn’t realize it until the day of the event. Another person in our group didn’t get socks they paid for. Another person had significant sizing issues with the garments they were given, even though they did an in-person fitting. I am quite disappointed at the lack of attention to detail.

The waist on the pants was to small and very uncomfortable even though i actually went in person to get sized.

Staff is so professional, service was great

Very attentive staff, helped me get fitted for a tux for my wedding and worked with me to make sure every piece fit and felt perfect.

Friendly an knowledgeable staff assistants that assist you in a timely mammer,

The two gentlemen that helped my son and I with our suits were great! They were very attentive and very patient with both of us. Great place

Excellent service in every respect. The employee who waited and fitted me. A very tall gentleman I don’t recall his name, did so ina very friendly and professional way. I think he is an assistant manager. Thanks to him I will certainly recommend your services.

Everything about this experience was perfect! I have never had a suit fit me so well. The staff were so friendly and helpful. The deal helped me afford the suit very well. Everything was smooth, absolutely no hiccups. Thank you! It was perfect

It was great and very friendly. Ty very much. I think I left some things in my coat pocket. Thx very good.

I was getting married with 5 groomsmen. Out of the six people, only one had items arrived that fit. All were measured in the store. One groomsmen had to have 3 different orders shipped to him to try and make a suit fit. Was promised free shipping when I paid for everyone. Another groomsmen was charged $24 to have his ill fitting items replaced.

10/10 service! The entire team was friendly, helpful, and always took the time to answer all of our questions. They made the suit rental process incredibly easy for both us and our bridal party. Our groomsmen were able to visit whichever location was most convenient for them, and the team was even flexible enough to arrange for suits to be picked up at a different location when needed. The suits were great quality, fit well, and everyone commented on how comfortable they were. We had a wonderful experience and would highly recommend them!

Very good and friendly staff.