People fitting me didn’t explain anything, and were just rude. I am 18 and went in by myself. They clearly cater to parents during prom and not the students.

The man who served me had the flu. That's normal, but it's disrespectful to serve so many people without wearing a mask. The people she served go to celebrations with other people and unknowingly infect others.

I would recommend more seriousness and responsibility.

The representative who did my initial measurements was super nice efficient and very knowledgeable even though it was busy in there she did not make me feel rushed and she explained fully how the retail process would work

When I picked up my tux that representative was nice as well and again made me feel like I didn’t have to rush

All in all the experience was a 10 even drop off was easy

Overall process and service was good but just really costly .

Nice suits and friendly service. The gentleman at the 1974 Hacienda Drive store in Vista was a true pro, great to work with. Got in and out of there faster than the nearby burger joint's drive-thru.

Easy to use service.

The young ladies who helped us were amazing they really made the whole experience super easy

Friendly staff and very efficient process.

Convenience and speed. Fit was perfect. Shoes were terribly uncomfortable, though.

I especially liked that the tux could be shipped to me and shipped back. This was not told to me when I was in for sizing but when I called to confirm the bow tie color, it was offered. This was a great service that saved me time and fuel.

Got two jackets, both didnt fit. Was told id get replacement shoes in the mail but didnt.

When I went in I had no idea of what I wanted and the lady helped me out really happy real professional I would recommend people

I’ve rented from friar twice and bought 3 suits from them, all for weddings. Every single time they make me go in 4 to 5 times for each suit and they do a terrible job of communicating.

Great looking tux, staff was very helpful. Smooth transaction for repeat customers.

You should accommodate your customer for personal urgent necessities during their business with your facilities/location.

Convenience

Poor and unprofessional management

First male employee was very helpful and patient, female employee was impatient, and I felt rushed

Great customer service, wide variety of sizes, no fat shaming, quality products and good prices

Excellent service

Customer service and product availability

The entire process. It was my first time renting a suit for my son, and the whole process was great. The staff was incredibly friendly and helpful, the prices were very reasonable, and the suit looked great!

The people we dealt with was polite professional in the suits that we got were perfect highly recommend you guys

I rented a suite for a wedding but ultimately decided not to ware it. I have a wide chest and shoulders and a relatively narrow waste so the rental suits just didn't fit me as desired. In order to fit my shoulders, we had to size up but then I was swimming in the mid-section of the suite. When I picked up my suit after the fitting I thought it was good enough, however after trying it on again before the event, it was just not going to work and wasn't something I could wear confidently. I don't necessarily expect to get a refund, because technically I did sign off on the fitting, but I am disappointed with my experience and likely will not and frankly can't rent a suite from Friar Tux if it cannot be tailored.

The wait time for pick up was too long. Communication could have been better. I could have been informed prior to pick up that inventory had not yet arrived.