The environment is friendly and welcoming.

Great staff and faculty is always clean and welcoming. Pool is well maintained

The staff/trainers are continually rude and inconsiderate of other patrons. One trainer named Mark is at the facility almost every evening working out extremely loudly, grunting and yelling at full
volume, as well as singing. It is disruptive to everyone else in the space, however the staff at the desk don’t ask him to be more respectful. The staff is also frequently working out themselves, not near the desk or available if they are needed. Bathrooms are usually very dirty and often out of toilet paper or paper towels. some equipment is broken often too

Great courses lead by knowledgable and friendly instructors

Group exercise classes.

Excellent facilities, convenient schedules and friendly knowledgeable staff!

The aquatics programs are top tier/top notch. The aquatic facilities are beautiful and well maintained.

The coaches are very friendly and informative. I'm looking forward to begin the program.

Too much attention focused on Pride month (way over the top).

I love the helpful and professional staff, class offerings and the fact that the entire gym is well maintained!!!

Variety of classes with good instructors. Good selection of workout equipment and many cardio machines. Clean facilities. Good personal training options and staff.

Excellent quality facility and staff!

Clean modern facility. Machine reasonably available

Everyone who works there is so friendly! The gym has everything I need.

Mens locker room and showers need work. I recognize the cost, but the facilities are very outdated

Front desk staff should have equal rights training to treat all customers with same respect

A few more machines so people dont have to wait as long.

Can you introduce a badminton court in the gymnasium, if already available, and I missed it please ignore this message

Equipment is not being maintained...selected machines often down or not working. Focus on before/after care kids & pool.

The locker room is very clean, the main pool is warm enough, and all staff are friendly

The coaches help the students a lot. However i would like to get over communicated have have to push for follow ups

Friendly and well equipped gym, which is my focus these days.

Limited class availability (more Pilates mat classes in the evenings would be nice - there's only 1 per week and it's in the morning on a weekday. I've been told for years that it's hard to get Pilates teachers. Maybe it's because you're not paying enough?). More of an issue is that the building is falling apart - have you looked at the ceiling in the Mind/Body room... tiles missing, water damage, stains, flickering lights... The Group Exercise room also is in terrible shape. I've been coming to the Y for 20+ years because of 1 class (Spanda Fusion) and will continue to as long as that class is at the Y, but the state of the building in such a wealthy town is so sad. With so many wealthy donors, and now that the Y is part of the Greater Somerset Y (which looks gorgeous!), why has 'putting a bandaid on a major issue' the solution time and time again?

Clean, usually you can get the equiptment without a long wait, hours good and price fair

1) It would have been great if CIT had been offered as a one-week option for those who wanted to take other classes like gymnastics or cheer that are only available for a week.
2) The field trips were booked several weeks in advance, which is unusual for the past three to four years. It’s important to be able to register a week in advance because plans can change. It seems like there was a shift in how parents could cancel or reserve spots, as parents could now cancel instead of reserving a spot only if their child could attend.
3) The kids complained that this year’s activities were not well-planned. They were told to go and do something, but I’m not sure if this was always the case. In the past summer, the kids had not mentioned this issue.

Clean friendly staff plenty of equipment a great place to workout

Administrator, Melissa, is extremely rude and unhelpful and should not be interacting with parents. It’s ridiculous that you need to pay a $75 try out fee which goes to having a coach there. It’s your decision to have the try out and isn’t that part of the coaches job? Why do the coaches not provide feedback after try out? How are we supposed to know what to work on without feedback? Team selection seems extremely arbitrary. Had high hopes for this team and was throughly disappointed.

I did an eGym training session and the trainer, Christian, was excellent. He was knowledgeable, patient, and encouraging and I really enjoyed the session. I’ve only ever had good experiences at this Y!

I go primarily for the weights. However, things are dusty quite often, floors are dirty, there are never any tissues anymore, often times the disinfectant wipes are empty as well. I did notice new signs which hopefully will help, but the young boys sit on the machines looking at their phone more than they actually do any weightlifting. Sometimes the weight room is so crowded with teenagers. I can’t get in there.
On a positive note, Suzette is fantastic, and most of the workers are extremely friendly and helpful.

the womens locker room is a digrace - dirty and broken machines that have not been replaced

Clean and spacious

Clean facilities and friendly staff.

I like that there are a variety of exercise machines, especially Cardiac. You rarely have to wait for a treadmill to be available. And the greeter and staff are very personable and friendly.

frerciiendly atmosphere, good gym room, great exercise classes

After being a member now for 30 years, and a member of the Madison Y for 8 years prior to that, I find it unconscionable on your part that you do not offer a FREE membership to those age 75 and over and perhaps 66 and over. So many YMCA branches in neighboring states participate in Silver Sneakers - but not you. A couple of years ago I asked a young woman at the reception desk if they had free memberships for people who are at least 75 years of age. She said, "I think you have to be 90". That's one of the most insulting and stupid ideas I could hear coming from such a location. I believe I'm paying 76 or $80 per month at this point; there are other things but I think that's enough for now.

The pool is no longer 25m

The pool is clean staff friendly and lanes are available

I find it so crowded when I go to the gym. There are times when I cannot even get a treadmill. My arrival time is usually between 8:30-9:00.

Lacking in cleanliness

Love the place and the classes but the place could use cleaning. The shower curtains are slimy, consider washing them with bleach and rehang them. Sweeping daily would be great!

Everyone is extremely nice, patient and helpful. I love my classes and spending time with likeminded people. The Y is well run, clean and organized. It’s top notch.

I a member at Madison Y but go to Somerset when our lap pool is closed. Gorgeous Y, great facility, but your locker rooms need updating. Hope you make that happen when the money is in the budget.

Friendly staff. Program can be very casual at times (short lessons so try to efficiently use time for swimming vs. boat, chat, etc.)

We are a long term swim family. It appears

Very welcoming staff and directors

I left my watch by the pool. I called as I was driving home and I couldn’t get through to a person. I drove back to the Y. It was gone. There was a man sitting there who said that he had seen it 20 minutes earlier if they had answered the phone, maybe they could’ve went in and got it before someone stole it. Big disappointment. It was the first time I was using my membership.

The gym is a good program, the AOA classes are very good

Put a juice bar in the back and have healthier snacks options other than a vending machine

They have great classes, wonderful staff & very clean!

Changing time of water aerobics in the summer to accommodate campers is not preferred. Also, there is no time to swim laps because the kids are coming in after our 9:00 class.