Reception desk so friendly, warm and welcoming. Facility is clean.

The different classes available and how the instructors adjust to the members' abilities.

It is a friendly clean environment

Very nice camp I just can’t afford it unfortunately

The pool with hot tub and sauna is wonderful. Very friendly staff

The pool and the family pool are not available for people with normal subscriptions most of the time. Couple of years ago, atleast 1 or 2 rows of the pool was available for everyone and remaining were reserved for other scheduled programs. Nowadays, that’s not the case . So , there is no point of subscriptions.

The YMCA has a lot of programs to offer. Staff very proactive.

I ve never been to s hillsborough aquatics program. Why would you ask me for my opinion?

I love the pool exercise classes. So many different classes to pick from.

I enjoyed the Senior program about home health, assisted living, Foothill and the lawyer. All very timely for us taking care of my motherin-law.

Well, I’m brand new to the Y. So far the staff has been friendly and helpful. Just started a group weight training class and so far so good!!!

The employees at the Y are super. They are warm and patient and friendly. The Y is always immaculate!

Outstanding! Very informative and helpful.

Excellent staff, excellent course offerings, excellent gym, excellent pool activities, wear your flip flops as the pool deck and bathroom floors are not as clean as you might expect

My same daughters I brought to infant swim class just completed her lifeguard course at 16 years. Such a great program

Very friendly staff. Excellent classes . Instructors knowledge, very helpful. Members friendly and engaging.

Great day care ! My son is very happy there . Very caring staff . Also I used the gym , different classes and the pool . Everything is great about this place. Recommend !

They have good service I like you

The Y has a lot to offer for a relatively low cost.

I visited the Hillsborough YMCA for a trial membership and was disappointed by my experience.

During the registration process, I was repeatedly questioned about whether I had previously been a member of the Princeton YMCA. I explained that I had been a member of the Princeton YMCA and understood that the trial visit could be denied if that affected my eligibility. I also indicated that, if necessary, we could simply leave.

What made the situation particularly frustrating was that staff appeared to be treating the Princeton YMCA as part of the Somerset County YMCA association. To my knowledge, the Princeton YMCA is part of the Mercer County YMCA association, not Somerset County, and I have never been a member of the Hillsborough YMCA.

Despite providing this information, I was left waiting for more than 5–10 minutes while staff attempted to verify details that did not appear relevant to my visit. As a prospective member visiting the facility for the first time, I expected a welcoming and efficient check-in process. Instead, the interaction felt unnecessarily interrogative and left me feeling as though I was being viewed with suspicion rather than treated as a potential member.

First impressions matter, and unfortunately, this experience left me feeling uncomfortable and unwelcome. I hope the YMCA will review its procedures and staff training to ensure that prospective members receive a more welcoming, knowledgeable, and customer-friendly experience.

Update the schedule if things change, specifically the pool schedule if family swim is cancelled. We've shown up a few times to find it closed because there weren't enough lifeguards.

Given things can change last minute, would be nice if we could subscribe for updates for cancellations.

As other gyms have a refreshments area, I would like for that to be brought back. Therefore I would stay longer to take multiple classes, use the Gym, and the machines and or treadmill. Need more space to sit, in between Exercise, pool or classes.

The summer becomes a problem for adults taking water aerobics. Our normal 10:00 class is changed to 9:00 for the children's class. If the adults would like to swim laps after their class, they can't because the children come in. Our locker room time is very limited because of the children.The adults feel like they don't count, only the children are accommodated. We are paying members.

Clean facility, more group classes

For Pre school classes, there are way too many kids in one class, where one kid gets a less than 5 mins of actual learning and more time just sitting around. Also, depending on the instructor, some instructors don't teach, rather just drag them through the water. It would be great if classes were small and manageable and instructors were actually teaching. Based on less than 5 minutes of work, kids are assessed whether they move up or not. The high rating is for private classes as the instructor is great and there is actual noticeable progress.

Very nice improvement in their facility, friendly environment; a place to get healty and have fun.

Line Dancing to be a Friday regular?

Very friendly and nice space

Service not good

Beautiful place, friendly environments. Take advantage of recreational facilities.

Has a sauna, never crowded and has machines I like. For a small place it packs a big punch.

Enjoy the classes offered and friendly staff.

Hillsborough YMCA is an outstanding facility with an exceptionally friendly and knowledgeable staff that always makes us look forward to our visits. The state-of-the-art gymnasium and beautifully maintained pool are especially impressive and continue to be major highlights for us.

It's a little difficult to do the exercises and get the machines we need, because it's crowded from 5:30-6:30 p.m.; perhaps change the time? (having it during dinner time may be a problem for some as well, esp. if you have small kids to feed.)Also, the cost is a problem. As soon as I told people that I was taking the class, they were very interested, until I mentioned the cost. Then it was "oh, no way." When our monthly fees keep going up, it's difficult for many folks to pay more. It's a shame, because I already see improvement in my ability to balance, and so many seniors need that core strength.

Alexa is great--she's had to modify everything for me (I have a lot of joint issues, and I'm old!) and she has really done an amazing job. I would love for more women to take advantage of her expertise and zeal in helping women grow stronger.

I am a member of a YMCA in Prescott, Arizona visiting family in New Jersey, but I felt like a member of the Hillsborough YMCA because your staff was so welcoming. Mariah was especially friendly and I appreciated that very much. If I lived in New Jersey, I would join myself and tell all my friends to join. Your facility is very clean and your equipment is up to date. Excellent job!

Friendly staff clean facility. Lots of activities

Poor customer service; slow and incompetent front-desk staff at the Hillsborough branch

It used to be very enjoyable, small town & homey. Now, It’s become too crowded, your parking lot needs major repairs. There are no clear signs for correct driving directions. People go in and out the wrong way and there’s just too many inconsiderate people. And that’s just the outside. I miss the cubby’s and wall hooks. No I don’t want to always have to get a locker.

The monthly rates keep going up every year. This is really cutting into budgets. Can the monthly rates be kept stable at least every 5 years?

I wish there were some more machines since everytime
I go, someone is on machine I need to use and they sit on their phones for long periods Of Time, I end up Having to
Leave and not get to use the machine because it’s monopolized for so long.

The Hillsborough Y is great! Everyone is very nice, the facility is clean and the programs are wonderful.

teachers and staff are excellent

Love the jacuzzi and sauna. Staff is friendly.

Need to do something about the pool water temperature (TOO HIGH) and air quality. New locker room and weight room area is great…..

Being a member of the YMCA has been a joy for me, I moved her 6 years ago and the Y gave me people who became my friends I recommend the Y to everyone it feels like home

I only use the pool and hot tub.
I would like to see the pool deck cleaned and squeezed during operating hours. It can get pretty gross at times.
Thanks

Mr Austin is the best. He is doing a great job running the program. My daughter is happy attending afterschool.

Add more both mind and body classes. Speakers on health, intellectual.topics. Also crafts

Excellent facility for exercise.

Nothing really, We love it. I just wish extra activities where less expensive as I'm broke.