Great facility. Smooth operation of getting in with swipe card and getting to the lessons.

Accommodating and reliable

Swimming

They effectively teach my kids to swim.

The process to register and the number of open spots/classes are very limited for the size of the age group

Staff is friendly and encouraging, lots of variety of activities to learn

I wish there was more seating for families watching their children. Our kids LOVE their swimming lessons & their instructor is fabulous (Jonathon?)

I think the instructor is good, but I think there is too much of a difference within all the swimmer's abilities for the one's that are better to keep progressing at a good rate. Thank you for checking in.

Good customer service and amenities

Making classes a little bit longer would be helpful. My kids just get settled into their classes and they are ending. 10 to 15 minutes longer would be perfect. Otherwise, everything is great. The instructors are great!

Tried to book my son for lifesaving course. (booked in person, ended up being the wrong one so missed the correct course. Now must wait almost a year to book again. My younger son does the level six course. A different instructor every two weeks

Lots of timing opportunities to get multiple children into different levels of swimming lessons at the same time.

Instructed John is very helpful and makes swimming lessons fun and alawys look forward to swimming every week. I am learning many different swimming techniques and am becoming a better swimmer because of it just what I signed up for.

My kids love swimming and the open gym. The instructors are kind and fair.

The instructors are very focused on skill development and are kind of

A little more mature (older) and engaging instructors

Awesome!!

Private lessons and the instructor gets in the water to teach!

Seems well organized. Knowledgable instructors.

I find the quality of instructors is such a crap shoot...sometimes we get great ones and othe times its terrible. The class size is way too big this time. Star 3/4. So there seems to be very little swim time and a lot of waiting around. The teacher seems very distracted and talks to other teachers and lifeguards ans hardly watches the kids. The change rooms are always gross and unclean. I notice this in the women's as well. I swear we see the same hair balls in the drains and walls from week to week. It doesn't appear like anything gets deep cleaned. I would like to see better quality instructors and consistency and smaller class sizes and just better cleanliness in general.

Fitness classes, plus change room , childminding, cycle, swimming lessons

When swimming lessons are supposed to go from 4-4:30, but the kids regularly don't get in the pool until 4:05 and then often are out by 4:25. It doesn't seem like much but we're paying for that time and it adds up. Also, on the last day I heard the one instructor tell the other instructor "we're finishing up 5 minutes early today" and sure enough the kids were out 5 mins early. I would appreciate it if the instructions stuck with the time. We pay for the Y only to get the swimming lessons.

Most of the ymca summer camp teachers or trainers are not well trained and don't know what they are doing .There is no consistency among staff. Constant change of staff can have an impact on kids. Also more activities options should be made available. It is gradually becoming boring, with kids playing all day without any educational or skilled engagement. Staff should be trained on documentation. During morning drop off, some staff gets confused aa to what to do and looking for students names for over 3 minutes .proper organization should be done better.

Convenience, quality of instruction and facilities

Cleaning of bathrooms, showers, and changing rooms

Always great friendly staff and are always willing to go above and beyond. We have enjoyed all our visits and my child loves the swimming lessons we have attended on Tuesdays. We did miss the last 2 weeks because of our schedule and appointments. We will be back this week. Thank you

I like that it is easily accessible

Nothing!

The keep the kids engaged

Affordable and convenient timings

My granddaughter and I love the friendly staff and how they work with the kids. They listen and improve.

Everything

The instructors are kind, and have the necessary skills to teach the kids.

My son drawned for a bit because the instructor did not put life jacket in a 4y old kid

My kids learn to swim

Everything, there knowledgeable, there friendly, over amazing experience

No tangible improvement in skill level after multiple enrollments. Lack of communication from coaches on child's level and what skills they were working on to improve or move up in level.

The enthusiasm and encouragement of the swim instructors is awesome.

Excellent facility. Best in the area. Good staff and healthy environment

My kids do so well and love their instructors.

All programs

Subsidize cost and improve staff training

Great friendly instructors clean facility

*The instructors often are young and sometimes they may not be confident enough to really encourage the students to try or try harder. I've witnessed when students refused to get in the water because it was too cold or did not want to try and the instructor would walk away. *Some instructors don't get into the pool to visibly show the students the techniques. *There is one female instructor who always wears a thong bathing suit that is not appropriate for this family environment. This is beach attire not for a pool with young children and parents. Sometimes she wears a shirt but you can still see her butt checks hanging out. Not cool!

The instructor was nice but we found our child didn't learn almost anything he was suppose to according to the requirements for passing. He passed without being able to put his head under water or float.

Swimming lessons and the instructors are great with the kids

It would be ideal if we could pay for swimming lessons per session. It's just so disappointing when a holiday means no lessons but we still pay the same. I understand that's likely just how the YMCA operates, but disappointing nonetheless.

The instructors are patient and make every effort to engage the children.

We have been very happy with the aquatics instruction at the YMCA. There are two small issues we have. The first is that there have been two instances where my children have been put in a class that has a different instructor every week. For example, my daughter has been enrolled in Star 1 since mid-January. I don't think she has had the same instructor more than once. It would be nice to have the same instructor each week. The second issue is the cost. Having to purchase a Y everything membership is quite expensive. I know this is unlikely to change, especially given that the demand for swimming lessons is so high in this area. My sons class filled up in literally 2 minutes on registration day. Aside from this, both my kids have had enormous improvements in their swimming abilities. They love going to swimming lessons and the instructors have all been excellent.

Friendly coaches