Staff was very helpful

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The service was fast and the workers polite. What does another doctor look like you? How are you doing last year when you used to see me I had someone with me called these to write the type of everything while we were talking so it would create a note in your chart and now it’s 2026 like everything else they have AI application OK so what are we doing? OK I wanted you to review my medicine and see if I’m doing anything wrong because I’m like I can’t walk for a little bit now. I have back pain. How long has that been going on I’ll say a couple of months so those things I’m taking off not prescribed so I wanna know am I doing something wrong so tell me more about the shortness I walk to exercise you start walking and you become shorter right after how long like a block really I wish it was that far and I got chest pain, lightheaded tingling in your arm. Do you have a history of any lung disease no asthma COPD like that that cigarettes or did you smoke cigarettes smoke marijuana a lot but I’ve done. Is there anything going on in your live when you were construction you know anything like that is a construction town I live right there by the subway on Cal Alabama is the construction for a while. Sister spray weather change so how long has this been going on for a couple months two months nap was happening last summer. No one happening over the winter it was happening. It started in the winter so before it started before the construction, yeah might’ve been let me take a look any swelling in your ankles stand up. How long is that swelling my normal normal for how long adult fat adult fat flat feet or anything I’m gonna order where do you go? You have to go I’m going to get my mammogram and the doctor broke his leg last year in July. These are the things that from the School on my prescription. OK let me just go to your medalist real quick and see so you’re not taking ibuprofen anymore. It says you requested removal you don’t take ibuprofen. That’s the Tylenol. No ibuprofen is a Motrin Advil. Take that because it’s my kidney disease gabapentin 300 mg right when I’m as needed insulin glaring 50 units at insulin Lispro 15 units before have been before your meal metformin 500 mg a statin 40 mg for your cholesterol losartan 100 mg for blood pressure pressure amlodipine 10 mg for blood pressure you still using the Accu to check your. I’m gonna take you use your continuous glucose monitor still taking that little potassium supplement. Flexeril stopped and then fluticasone for your nose for seasonal allergies. I’m just gonna take this for a second so I can write it all down then come back. She’s gonna come back here. Do the EKG on you got another question I wanna ask New if I met you, but it be so constipated I didn’t take mag I miserable so I start it so I’ll order it and see but you know it’s a new pill not a pill man all of them were in the same category and they pay for it. If you used taking metformin I’m asking about the metformin that gave me you were unable to the bus criteria if you are unable to tolerate your blood sugar is still uncontrolled so that you may be able so what were you taking before Ozempic once a week?

Never again customer service wasn't #1 they didn't put any back the way it was presented to them.

The staff had great customer service and the wait time was not very long and the staff reviewed my services and showed me my car filters before they were changed

I had to return after my oil change because the low oil light came. The service tech checked the oil and immediately refilled the oil tank and topped off the washer fluid which should have already been done. I asked if someone forgot to put all in the car to which he responded (He told me my car may need a service because it’s burning oil). I told him my car is well maintained and had just been serviced. I left drove to Waldorf for dinner and on the way back the low oil light came on AGAIN. My car started smoking! It was at this point I noticed oil was leaking from under the car, which was not the case when I brought it in. I believe someone failed to secure the oil plug which allowed the oil to leak out quickly. I’m sitting here now trying to figure out how to get my car to the shop. Initially, my only complaint was that I would have to PAY for a printed copy of my receipt because Jiffy Lube only provides email copies. Now this! I’m just praying this mistake and the tech failure to pull my car into the service bay to do basic quality assurance checks to ensure nothing was leaking hasn’t caused irreversible damage to my engine. It also looks like they used a Synthetic blend when I paid for full synthetic oil. This should never HAPPEN!

Nice customer service

Excellent service and they have a great staff that's very knowledgeable.

Fast friendly service, clean facility

Everyone is always friendly and happy to serve.

Was not given or offered a hard copy of the receipt for services. I would like a hard copy so I can see the immediate proof of work done. I'm going to return to my dealership for services offered by Jiffy Lube.

Quick and efficient service. Complete check of car updates needed.

The receptionist wouldn’t let me use the $10 discount code, but initially, the person was helpful and offered me a $20 discount due to a minor mishap.

The work was done quickly and efficient

Your employees are under pressure to sell items to customers even if they don’t need them,especially filters

Friendly fast customer service !! 💯💯💯

They don’t just change your oil but top off everything also

Jiffy Lube of Oxon Hill has been changing oil in my vehicles 15 years or more and I have never been disappointed in the service that I received. Service is quick and professional. I recommend them highly.

Expert and fast service.

Customer service it's always a good vibe

They suggested that I needed windshield wipers and I had to let them know that my wipers were just replaced two weeks ago. Anyone can see that they are still new.

Professionalism of employees

I told the techni

There were fingerprints where the mechanic placed his fingers where my cabin filters upholstery was located, also on the white paint exterior on the column below the windows.

The Staff was very helpful, informative and very knowledgeable. I was very satisfied with my service!!!!!

Professional staff, excellent customer service

Bad break job yesterday left me and my nephew stranded on the side of the highway. The manager wasn’t supportive when I called, and it took 2 hours for a tow truck to arrive. Towed back to Jiffy Lube, who were not able to fully fix, so they kept my car overnight and I had to get someone to pick us up.

At the point, I’d like a full refund!

Ok

The team was great. The service was fast. I didn't like that the receipt was to be received by email. Unfortunately I never received my receipt. I returned the next day to inquire. I was told that the Internet was down at the time and that I would not get a receipt. I found that unacceptable.

Whenever I needed my car services Jiffy Lube always gives me excellent service! Thanks! 👏💪🏼💯

Quick

Service was speedy and necessary. Made me feel like I drove away in a new car

I paid for a full service oil change and new windshield wipers, and my tire pressure was never checked, and the old windshield wipers were not replaced

Tech were very professional and very knowledgeable

The service is good

Friendly & quick service as always

I only go to this specific Jiffy Lube or the dealer (out of town). Their team is the best in PG!

I am writing to formally report a very concerning experience I recently had at one of your Jiffy Lube service locations.

I visited the location for routine oil change . After leaving the facility and driving approximately thirty minutes away, I began to hear and feel a severe dragging noise underneath my vehicle. When I stopped to check, I discovered that the drip pan had not been properly replaced after the service and was hanging and dragging beneath my car.

This created a very unsafe situation. I was genuinely concerned that the pan might detach while driving, potentially damaging my vehicle or creating a hazard for other drivers on the road. I did not feel safe continuing to drive my vehicle in that condition.

I immediately called the Jiffy Lube location to report the issue. Initially, I was told that they had no record of my vehicle being serviced that day. I remembered the staff members I interacted with and mentioned them by name. The employee confirmed that those individuals worked there but still stated they could not find my record and asked if I was certain I had visited the correct location.

After I assured them I had been at the correct location, they asked me to return before closing, which was less than an hour away. This forced me to stop my shopping, change my schedule, and drive back to the shop while still concerned about the safety of my vehicle.

When I returned, the staff located my paperwork and explained that it had been at the bottom of the pile. They then corrected the issue and reattached the drip pan.

Although the issue was fixed, the situation was inconvenient and, more importantly, unsafe. A basic step in the service process was missed, which left me driving a vehicle that had not been properly reassembled.

I was offered 50 percent off my next service. However, given the seriousness of the situation and the safety concerns involved, I do not feel that this offer adequately addresses the problem or the inconvenience and distress it caused.

I had originally planned to return to this location for brake service. However, this experience and the level of carelessness involved have made me hesitant to trust the quality and safety of the work performed there.

Customers should not leave a service facility with a vehicle that has been improperly reassembled, especially when the oversight could create a road hazard. I would appreciate a response regarding how Jiffy Lube intends to address this situation and ensure this type of incident does not occur again.

Sincerely,
Lottie Carpenter-Morris

The service was GREAT..

Everyone was friendly, helpful and very professional. Lando was amazing

Staff is very friendly and welcoming. The process was very quick and checkout was smooth. It's always a pleasure getting my oil change at the Oxon Hill location.

Customer service was a real plus for me!! 2 thumbs up 👍🏽 👍🏽

DISAPPOINTED: I came in for a top off on my way to a basketball game in Baltimore. Attendant (lady) said I was to close to my next service and they would have to charge me!? (She may have checked with her manager). Nonetheless I agreed as i was in a hurry.
After 2 quarts the young man said it was still low. The lady said we need to charge you and add 2 more quarts. I said forget it and let me go. From my perspective it was BAD service to a recurring customer who was short on time and forced to pay for a top off of blend. I wont go to that stroe in future and may shop for better deals.

Exceptional ,fast and friendly service the staff is so nice and respectful

They were all so nice!

It was fast service. Very professional.

Service was fast but the location is so small. Felt chaotic but it all got done in a satisfactory manner.

Yeah, I changed so much. I don’t clean the windows no more you don’t vacuum the floors. You just change the oil and throw them out and throw us out. They don’t beat you by your name. They call you this car yours the name the car y’all have our names cause you’re taking pictures about stuff. I know my name and I’ve been coming there for years. A whole lot have changed

The young lady that helped me was very professional and explained alot about my car. It was a pleasure dealing with her. I asked her name - her name is Brinaye. I came in for a oil change and ended up rotating my tires as well. I will be back..

Great customer service