I came in for an oil change that was supposed to cost $100 I ended up spending $270 because the wipers and cabin filter and air filter was replaced. The technician came into the waiting area showed me the filters and asked me if I wanted get rid of them so I said sure. When I received the bill I saw how much I was charged and immediately wanted a refund because I was paying entirely too much.

It took over an hour for an oil change, and they didn’t have the correct filter for my car and then when they were done, they failed to put the cover back on the interior cabin air filter, which I did myself

Not ready in a jiffy. I was there 45 minutes to do an oil change as is usual. People very pleasant and accomodating.

Quick and friendly help.

They provided wrong type oil change and asked me to pay the higher amount. The receipt has different charges we didn't even know about. This is not the first time this has happened. Another time I took perfectly running car for an oil change. Then they could not start the car and then I ended up paying Over $500 dollars to get it fixed. I do not have any confidence to taking the car at this place again.

The staff at the Reisterstown shop are always so personable, friendly, helpful, and professional. It’s always a pleasure and I’ve never had a long wait time.

Super easy to pull up and get your oil changed. Very friendly, competent employees.

Great service was in and out fast

Legit

Service was quick and the attendants were very accomodating!

The upselling is off putting. It makes me not trust anything i’m told. I was told I need spark plugs but they were just done last year, & with me driving less than 15k miles yearly, there’s no way I need them this soon. I was also told a gasket was leaking & when I started asking questions about it, he told me “it was wet there”.

They are quick to deliver services and you don't need to book an appointment. Just show up during their working hours.

Quick reliable. Very courteous.

Convenient, quick and easy, with friendly employees.

Good service and professional manners go a long way!

The employees were very polite, respectful & efficient. I was very impressed with the customer service.

The guys were very nice, very informative and patient with the questions to

I went here for the first time on Sunday for an Oil change The staff was friendly and attentive to my needs. The service was quick and the price was lesser than what I paid at the dealership. This is located conveniently to my home so this is my new oil change location.

Always best service and excellent team work. I recommend forks and family to this location.
I knew Bruce for over 5 years good manager.

Professional courtesy and transparency in service/pricing.

Friendly bunch and polite.

I've been using Jiffy Lube for many years and have been quite satisfied with the service, until my last visit. My rear Tire Pressure Sensors (TPMS) were replaced. The following morning when I was about to get into my car, I looked at my tires and noticed both rear tires were totally flat. It's been about 20 years since I've had a flat tire; so I was pretty shocked. It's a good thing that I had access to a portable tire compressor. My wife called Jiffy Lube and explained to them what happened while I was outside inflating the tires. The whole situation just messed up my plans for that day. When I returned to Jiffy Lube I didn't receive the type of reaction that I expected. I expected either the manager or the technician who work on my car to approach me and personally apologize for the problem I experienced and my inconvenience; but that didn't happen. After a while had passed I saw the tech pull my car out of the bay area for testing, I approached him and asked him what was the problem. He replied with "Yesterday I put the sensors on backwards but they are on correctly now". I don't recall him ever apologizing. I feel I deserve some kind of compensation for Jiffy Lube's mistake and my inconvenience.

Clean friendly and fast

Easy and quick

Tires were not filled to specifications

Everyone was so professional and helpful. Great team and very inviting

Efficient, friendly service.

Friendly expeditious and thorough.

Quick, efficient courteous service

I went in for an oil change, they offered add ons and upgrades but were not pushy when I declined them. Oil change was quick and efficient, will definitely be back.

Professional and friendly service

The team was kind, helpful, and overall made the process very simple for me.

Friendly,knowledgeable staff great all around service!!

Customer service is spectacular

Very professional and very nice. Quick service too. Would recommend.

Like the location and the staff. However i did not receive an email with my receipt for the work done. Best go back to printed receipts on site.

Fast efficient service, fair pricing

I don't tend to recommend mechanics in casual conversation- otherwise jiffy lube is a pretty good spot

I like everything about this Jiffy Lube. The auto tech are very polite and knowledgeable. It's the only place I go to get my oil done, and if I have the money, I'll get other things I need done here too.

Quick and efficient

It was a quick process and everyone was extremely friendly.

The guys were welcoming. They were very knowledgeable about my issue with my Lexus truck.

Staff was extremely pleasant, professional and personable.

The crew was very personable, professional and quick!

Everyone was wonderful to work with very friendly, yet very professional. I highly recommend.

Can watch progress of work being done

They are good at speedy and honest service. I like how they cooperate to accomplish a task ASAP

Very professional n fast

You charged me over $250 for a basic oil change - I asked the store manger and he said that is the cost. I work in the Tire industry and was visiting my daughter as Stevenson University and thought I would take care of the oil change. I recently had some tires in stalled at a shop in town and they told me standard oil change was $79.99 and I was like well. I won't tell you what Jiffy Lube did to me. I am a smart person, I was pissed off and since have reached out and no response. They/you know what you did and I feel like this is not who I will be doing business with again.

Great service as always