The staff is standoffish, not really friendly. A friendly smile would be welcoming. Maybe eye contact. My wish would be that y’all get a sauna and steam room. When we were signing up the gal helping us seemed super bothered and borderline rude or annoyed. It was weird. But my sons really wanted to join so I ignored her tude. She also didn’t volunteer information about being a USAA member and that membership. We only knew because the bank informed us about it.

Clean. Organized. Well equipped. Helpful and welcoming staff.

I’m really benefiting from the water workouts.

Friendly admmosphere

Love the Y!

Too many people are sitting at and occupying the machines in the weight room by looking at their phone. My wife and I are considering going to another facility as a result. I understand resting between sets for recovery but too many people are selfishly spending excessive time staring at their phone.

Two sets of mats are both against a wall. They need more breathing space. I like the wet wipes to clean spaces as opposed to the spray and paper towels y'all have. Staff may be mindful that moping in active spaces makes it slippery and a safety hazard.

The staff is incredible but the leadership is VERY disappointing. An instructor was fired a few days ago for asking very disrespectful members to move towards the back during a class because they were doing their own thing. These people complained and the instructor got fired on the spot. 12 years of her life thrown for disrespectful people and a very awful leadership. Jamie has proven over and over again that her leadership has failed the gym and its community. Hoping to see a change in that soon.

My recommendation was a 9-10 recently until a week or two ago. My classes were cancelled and a great instructor was let go. I have yet to receive a response from higher up and then a new trainer either racially or age or just randomly kicked my family out of class citing policy and she was wrong.
We have been members for over 4 years. I always recommend the Y- I feel hurt and let down and my family felt like they did something wrong- when they did not

I’ve been really impressed with the progress my 4-year-old has made in swimming lessons. In a short time, they’ve gained confidence in the water and learned important foundational skills in a safe and supportive environment. It’s been amazing to watch their comfort and ability grow each week, and I’m so proud of how much they’ve learned.

I’ve only used the pool area, but that area is great!

It looked nice—this was our first time there but I got the childcare hours wrong so we stayed to play for a little bit then planned to go. I had to change my baby and didn’t realize there was a puddle of mildewy water on the baby changing station in the locker room until after I put my baby there. It was gross. The station had been left down and I suspect someone had left their wet clothes on it while they were getting ready to leave and it never got cleaned up after.

Always a family friendly staff. Clean area/equipment. My kids love it with all the events. How could you not like the library.

The lack of accountability to make up multiple games due to the weather conditions which we can’t control by the way. The audacity to only say here’s a 10 dollar discount for future enrollment on other sports. Why would I invest more time and money on an organization that’s not gonna commit to fulfilling the full season that’s not free and that there was a fee paid.
It’s very pitiful to still recruit

Growing up I experienced bullying and social outcasting. It's been so long that I didn't think it could happen again. That feeling you get when you know someone doesn't want you there. It's just an ugly feeling. Nobody should have to go through that.

I love the group exercises.

Refered 3 other families to join team, 1 early game was cancelled due to rain and rescheduled, when rescheduled it rained again so the game was cancelled and we’re told no make up game..
I think that should be a reconsidered rule or some money back as we pay for a full season

I can't say enough wonderful things about my local YMCA! From the moment you walk through the doors, you're greeted by a welcoming and supportive community that truly cares about its members.

What has impressed me most is the swim lesson program and, especially, the incredible instructor. Their patience, encouragement, and expertise have made such a positive impact. They create a fun, safe, and confidence-building environment where swimmers of all skill levels can learn and improve. It's clear that they genuinely care about each student's success and take the time to ensure everyone feels comfortable in the water.

The progress I've seen has been amazing, and it's all thanks to their dedication and positive attitude. Every lesson is engaging, well-organized, and something to look forward to. The YMCA is fortunate to have such a talented and passionate instructor on its team.

If you're considering swim lessons for yourself or your family, I highly recommend the YMCA. The quality of instruction, supportive atmosphere, and commitment to helping people grow make it an outstanding place to learn and thrive.

Intro to flag football was extremely unorganized

We always have a great time at the Mays Family YMCA Potranco. Our daughter enjoys swimming and dance lessons. The staff are friendly and helpful. We appreciate all of the activity and class options. Thank you!

Changing the membership charges. Bring back the original payment options so pay twice a month and do away with the overcharge if the payment doesn’t go through. This used to not be a thing and was a big part of my reason for staying with this gym.

As the manager of two neighborhood pools, we often get inquiries about swim lessons. I regularly recommend the YMCA in these cases as the parent of a nine year old who started lessons at the Y this fall and progressed to join the swim team this summer. Their instructors are attentive and supportive, and the smaller group class sizes mean that each child gets individual attention while keeping the camaraderie of a group of learners. The pools are clean and well maintained and always staffed with both highly skilled instructors and lifeguards. We swim at the Potranco location because it’s open year-round even though it isn’t the closest to our home. The location’s proximity to the local library and affordable college student membership rates means the whole family can come along and read a book or work out during lessons or practices.Finally, unlike many neighborhood pools, the YMCA has friendly hours for working parents. We love the programs at the YMCA.

There aren't enough yoga classes to fit with my schedule. There is too much exercise equipment and it is not a warm inviting place to exercise.

The place it’s clean and all personal from the front entrance to the housekeepers and trainer’s they are very professional and helpful everyone it’s ready to help in anything you need.

The T @ potrancois really, really nice.Staff is friendly equipment's great! The classes are awesome.It's just a great environment