The staff is standoffish, not really friendly. A friendly smile would be welcoming. Maybe eye contact. My wish would be that y’all get a sauna and steam room. When we were signing up the gal helping us seemed super bothered and borderline rude or annoyed. It was weird. But my sons really wanted to join so I ignored her tude. She also didn’t volunteer information about being a USAA member and that membership. We only knew because the bank informed us about it.

Clean. Organized. Well equipped. Helpful and welcoming staff.

I’m really benefiting from the water workouts.

Friendly admmosphere

Love the Y!

Too many people are sitting at and occupying the machines in the weight room by looking at their phone. My wife and I are considering going to another facility as a result. I understand resting between sets for recovery but too many people are selfishly spending excessive time staring at their phone.

Two sets of mats are both against a wall. They need more breathing space. I like the wet wipes to clean spaces as opposed to the spray and paper towels y'all have. Staff may be mindful that moping in active spaces makes it slippery and a safety hazard.

The staff is incredible but the leadership is VERY disappointing. An instructor was fired a few days ago for asking very disrespectful members to move towards the back during a class because they were doing their own thing. These people complained and the instructor got fired on the spot. 12 years of her life thrown for disrespectful people and a very awful leadership. Jamie has proven over and over again that her leadership has failed the gym and its community. Hoping to see a change in that soon.

My recommendation was a 9-10 recently until a week or two ago. My classes were cancelled and a great instructor was let go. I have yet to receive a response from higher up and then a new trainer either racially or age or just randomly kicked my family out of class citing policy and she was wrong.
We have been members for over 4 years. I always recommend the Y- I feel hurt and let down and my family felt like they did something wrong- when they did not

I’ve been really impressed with the progress my 4-year-old has made in swimming lessons. In a short time, they’ve gained confidence in the water and learned important foundational skills in a safe and supportive environment. It’s been amazing to watch their comfort and ability grow each week, and I’m so proud of how much they’ve learned.

I’ve only used the pool area, but that area is great!

It looked nice—this was our first time there but I got the childcare hours wrong so we stayed to play for a little bit then planned to go. I had to change my baby and didn’t realize there was a puddle of mildewy water on the baby changing station in the locker room until after I put my baby there. It was gross. The station had been left down and I suspect someone had left their wet clothes on it while they were getting ready to leave and it never got cleaned up after.

Always a family friendly staff. Clean area/equipment. My kids love it with all the events. How could you not like the library.

The lack of accountability to make up multiple games due to the weather conditions which we can’t control by the way. The audacity to only say here’s a 10 dollar discount for future enrollment on other sports. Why would I invest more time and money on an organization that’s not gonna commit to fulfilling the full season that’s not free and that there was a fee paid.
It’s very pitiful to still recruit

Growing up I experienced bullying and social outcasting. It's been so long that I didn't think it could happen again. That feeling you get when you know someone doesn't want you there. It's just an ugly feeling. Nobody should have to go through that.

I love the group exercises.

Refered 3 other families to join team, 1 early game was cancelled due to rain and rescheduled, when rescheduled it rained again so the game was cancelled and we’re told no make up game..
I think that should be a reconsidered rule or some money back as we pay for a full season

I can't say enough wonderful things about my local YMCA! From the moment you walk through the doors, you're greeted by a welcoming and supportive community that truly cares about its members.

What has impressed me most is the swim lesson program and, especially, the incredible instructor. Their patience, encouragement, and expertise have made such a positive impact. They create a fun, safe, and confidence-building environment where swimmers of all skill levels can learn and improve. It's clear that they genuinely care about each student's success and take the time to ensure everyone feels comfortable in the water.

The progress I've seen has been amazing, and it's all thanks to their dedication and positive attitude. Every lesson is engaging, well-organized, and something to look forward to. The YMCA is fortunate to have such a talented and passionate instructor on its team.

If you're considering swim lessons for yourself or your family, I highly recommend the YMCA. The quality of instruction, supportive atmosphere, and commitment to helping people grow make it an outstanding place to learn and thrive.

Intro to flag football was extremely unorganized

We always have a great time at the Mays Family YMCA Potranco. Our daughter enjoys swimming and dance lessons. The staff are friendly and helpful. We appreciate all of the activity and class options. Thank you!

Changing the membership charges. Bring back the original payment options so pay twice a month and do away with the overcharge if the payment doesn’t go through. This used to not be a thing and was a big part of my reason for staying with this gym.

As the manager of two neighborhood pools, we often get inquiries about swim lessons. I regularly recommend the YMCA in these cases as the parent of a nine year old who started lessons at the Y this fall and progressed to join the swim team this summer. Their instructors are attentive and supportive, and the smaller group class sizes mean that each child gets individual attention while keeping the camaraderie of a group of learners. The pools are clean and well maintained and always staffed with both highly skilled instructors and lifeguards. We swim at the Potranco location because it’s open year-round even though it isn’t the closest to our home. The location’s proximity to the local library and affordable college student membership rates means the whole family can come along and read a book or work out during lessons or practices.Finally, unlike many neighborhood pools, the YMCA has friendly hours for working parents. We love the programs at the YMCA.

There aren't enough yoga classes to fit with my schedule. There is too much exercise equipment and it is not a warm inviting place to exercise.

The place it’s clean and all personal from the front entrance to the housekeepers and trainer’s they are very professional and helpful everyone it’s ready to help in anything you need.

The T @ potrancois really, really nice.Staff is friendly equipment's great! The classes are awesome.It's just a great environment

Lately there been more virtual classes than physical instructors. People build relationships with instructors. Especially seniors. It is hard on the neck having to look up to fillow the movements in the small TV screens. I heard evening aqua classes being canceled due to the lack of instructors.

Fair price and hours are accommodating, maybe consider opening an hour early on weekdays and Saturdays. Think about adding heavier dumbbells too, maybe up to 120

I love the homogeneous YMCA atmosphere.

Facility clean and great programs for children and senior adults - no place better. But, needs employees watching the main floor to better supervise the rowdy teens. Overall, employees are helpful but should better train all employees to alleviate the, "that's not my job" responses.

The staff is very helpful and attentive. Restroom is clean and well maintained.

This will be our last year with the YMCA. We’ve been with the YMCA for three years now, and every season has progressively gotten worse to the point where her current team only has eight players when they need nine to field a full team. There have been multiple games where we’ve had to borrow players from the other team just to fill out the roster.

The disproportion in talent, kids pitching who shouldn’t be pitching, and the overall lack of competitiveness has made the experience unfun, unwelcoming, and unenjoyable.

Would love to have more group classes that are hip-hop or fast-paced Zumba.

I’m disappointed that classes have been cut and I will have to search other locations to fill the times of the classes that are no longer available. For example on Thursday I was able to do Les Mills pump and then do Les Mills combat afterwards this no longer an option or if I get off work late I was able to attend combat at 7.

This facility caters to foreigners whom speak in their native tongue and I have to hear it. This is America, use courtesy and speak English. Several machines are constantly broken and out of service. Many of the tvs located on the treadmills and bikes sound does not work. Too many persons waste time on machines using phones and playing games.

The Y is a welcoming place and has different fitness programs that meet you where you are. Staff is great and knowledgeable.

I feel class consistency is important. I specifically like to do Aqua classes and due to personal reasons I know the instructor had to take time off, but we were left with diminishing classes and no communication.

Lots of workspace for remote workers while the children are in their activities. Spacious ceilings and lots of different rooms and usage. Great to have connection with the library.

Would love some background music, even just lofi or something instead of dead

Machines that break are usually unusable for extended periods. Sanitary paper towels for equipment cleaning are also empty or broken constantly. Seats need repairs!

I love my Y and I like other people to take advantage of the classes and events that we have at the Potranco branch.

Add pilates classes, more yoga classes every evening. More line dancing classes

I would recommend the Mays Potranco Y to someone who lives in the area and needs childcare to work out.

It is getting very overcrowded. It is hard to find a spot to park to come and use the gym.

The Soccer fields at Potranco are not as nice as the fields at OP Schnabel, they are made up of mostly dirt (not a lot of grass) and boundary lines are not marked well compared to the Soccer fields at OP Schnabel. I was also not aware, until after the season started, that almost every team has been playing together for multiple years and they recruit players from “new” teams if they see good players that they want. Players are signed-up to their requested Coach/Team and all other 1st season-sign ups are all left to make-up one or two teams that are new to the sport or do not know anyone to request. So, a lot of the teams mirror Club Soccer teams (played together for consecutive years and have sponsored jerseys) while all of the “leftover” players are placed on one or two teams together - instead of mixing up ALL players together when building the team rosters. The system has basically been manipulated to mirror Club Soccer without the Club Soccer price tag which can work in the favor of the parents but it will discourage new players that are interested in trying the sport for the first time or trying to learn the fundamentals of the sport. YMCA referees range from calling the games very differently, some let players re-do throw-ins then the next referee you get will call the game like it is the World Cup they are officiating. It seems it would be more beneficial to give players redirection/re-dos at the start of the season then as it progresses expecting them to know more as they go, instead of the referee calls being so “0 to 100” each game, for a lack of better terminology.

I am very unhappy with Tim, the group exercise director, for cutting group exercise classes. I really enjoyed going to the classes and now the classes are cut. I have made good gains by attending those classes and unfortunately Tim's decision to make those cuts have left me without classes to attend. I also enjoyed the relationships I had made with those classes that were cut.
I also have had issues with the virtual classes because they do not run properly, the videos frequently freeze/ do not work and the staff at the front have not been helpful with fixing the problem.
Very disappointing with Tim and Mays YMCA.

The Y that I go to is very friendly and it feels safe. The staff is very accommodating and supportive. There are a ton of activities for all age groups and having a Library on the premises is very efficient for those who might want to exercise and then checkout a book or two.

Y has been taking away classes

I like the instructors. Especially the Zumba gold instructor, she’s my favorite.

Everyone is very friendly and helpful. Staff always have smiles and appear happy to be there and enjoy their job. Classes are fun, good exercise, and make friends.

The community, the different programs, child watch staff goes above and beyond. I like the variety and the family friendly atmosphere