Great hours, great staff, great facilities, equipment works well and is reliable. Egym is a great improvement.

North and area facility could use some updating

Some of the staff can be very rude at times.

I use the pool for the aquatics program. Their instructors are really good and they keep the pool at a warm temperature for older people. Great place to workout.

Love
the friendly staff. The instructors for the Tues/Thurs 6am classes are great! The EGYM is easy to use. Never have an issue with fitness center eqpt. Hope the AC is repaired soon.

I signed up for the Enhanced Senior Fitness program. I love it! I feel so much better than before the program. There are other classes to take too. I do like the Wetzel Road location because it's closer to home & is not as crowed as the Northwest location.

Friendly place with so many different ways to exercise

It just always seems dingy and not very clean. You are required to take your shoes off by the pool, but there’s crud all over the floor and it’s pretty gross walking on it barefoot. I’m also hearing of people getting warts after they use the weights or getting weird bumps on their skin after going in the pool at the Y. That made me cool off on going to the Y for a minute, even though I just joined. Not meaning to be critical at all, just sharing thoughts you might not hear otherwise. :)

Great pool like egym

Friendly and helpful staff. Clean facilities.

Lower cost.

The staff was very friendly and the class is interesting. (I’ve only been to this Y once; I would think the survey would be sent after a few visits!)

Need to have stretching areas with foam rollers accessible. Considering investing into Precor StretchTrainer equipment, like every other gyms does.

It would be great if your locker rooms were a little bit more spacious and had more than two toilets. It’s hard to share a bench with more than two people because everything is so crowded in the locker room especially during a pool class. Many people try to change in the toilet stall, leaving people who really need to use the bathroom with no place to use it. You need more space and more toilet toilets. Otherwise, I love everything else.

Everyone is friendly and knowledgeable.

The classes available. Body pump. Body strength. The instructors are also great. Jennifer, Jessie and Sue. All great. I also use treadmill in winter, and bike. I use EGYM when not doing weight classes

Monthly fee is high for what you get; everything else is an add on (ie swim lessons); instructors do not take time with kids; minimal interactions. Very disappointed overall.

I enjoy going to the North YMCA. I participate in the group exercises and use the pool to swim laps. All the instructors are really nice and help motivate you. Everyone at the desk is friendly when they greet you. Clean facility with a variety of activities.

The class

Bad

Great staff especially in the pool class. Friendly and professional. The class was challenging and fun!

Would recommend if the topic of gyms came up. I do come to this location as my primary ymca location as it is close to home. I have not experienced any problems since I have been coming here.

Your employees 100/10.
Would love to see a couple of Concept2 skiERG machines. Nordic rowing machines made by same folk that make rowers.

Could you add a status of the steam room somewhere? Hate walking in to find it out of order.

Im sure you are trying but so many things need repair it seems. Right now the fitness room is really hot, a/c is not working . The other week the pool was not accessible. It just gets annoying.

Update a bit- hallways etc

The rooms and hallways are to small

As a parent whose child attends daycare, it’s quite frustrating that I have to park so far away to run her in & out. The maintenance staff either stares at you, or yells at you for your parking. Once camp starts, I won’t be able to park on that side because the camp kiddos like to play rough as you walk by them.
Less than thrilled.

I think the facilities are wonderful, but I don't have family or many friends in the area.

There needs to be more attention to the cleanliness of the facility especially the locker rooms. Also, it is imperative to have an attendant in the exercise room for, God forbid, if there is an emergency.

The staff is great and my child has a great time pretty much every day with all the activities.

Used to the Northwest facility. Way too warm in gym

There is always a staff member to answer questions or help with understanding a machine

I enjoy the machines very much

I feel like I keep saying the same comments for over a year and a half at this point. There are only 2 6am classes. Used to have early classes every weekday. No spin classes at all. Very disappointed that more classes haven’t been scheduled early morning

Need to clean the locker rooms better.

The North Area Family Y is outstanding from programs to the staff! It’s always welcoming and most importantly, clean! Who ever is running the place deserves praise!

Very nice facility and great people

Have been using the Y for years and like getting daily exercise.

Thanks 4 the tex, I brought my sister there & she joined last wk. She has the same last name, It is a Great place 2 workout & meet new people.

Some exercise equipment needs improvement on the padding, - leg machine....

The pool water was warmer than many of the other YMCA pools. The pool room and gym was quieter than many of the Y’s.

Friendly staff, clean . I’ve only been once to swim. I will probably have additional comments once I start going regularly

I love the Zumba classes and water classes. I love how the , gym is filled with modern equipment. The people in the gym are very nice. They always ask if you’re done with the equipment. When you first walk in to the gym, the workers are always so nice. I used to live Liverpool as a child, I was taught here to learn how to swim. It amazing coming here as an adult.

I have been a member for 16 years, use the pool 2 or more days a week. The floors in the shower and locker rooms have not been deep cleaned in over 2 years. Lockers are dirty inside and out.

I would recommend it for the EGYM. That’s why I use North Area Y. I live in Syracuse where neither the downtown Y or the OCC Y offer EGYM.

Equipment I like to use and almost always available when I arrive. I like that the front desk staff is helpful and friendly. I do wish that the staff in the exercise room were more available to answer questions regarding how to use some of the equipment. There's only one trainer, a black gentleman who walks through the area frequently. Je always smiles and nods hello. Most of the members are friendly and considerate. Most are good about cleaning the machine after use, but some are not. We miss Susie. She was wonderful. You lost a good one.

Update locker rooms and steam room

10/10, best staff around, give them all a raise :)

Warm welcoming staff bringing a sense of community to all. I like the e-gym that has been added. BUT...you could really use new, CLEAN hand weights in the group fitness room. Some of them are very disgusting, peeling and not clean.

Staff is very friendly and helpful.