Pool hours/pool closures

I think the Y has lost all credibility after the handling of the sauna incident over the summer and then doubling down on it by saying they properly handled the incident

I enjoy the Egym. It is a very efficient use of time to get an eleven machine circuit full body workout. The periodic strength test is a very useful measurement to show your progress.

The staff is great! Maintenance crew does an awesome job keeping the facility clean

I encourage all my friends and family to visit and check out your facilities! A great community with something for all ages and ability levels! We have been members for years and have enjoyed so many of your programs. A wonderful, welcoming place. We are so grateful to have such a beautiful facility in our community!

The no weapons sign guarantees when the first psycho criminal that can care less about the sign goes in there to hurt people, more than 10 people will be injured. So I can't recommend it as a safe space. In order to keep casualties under 10 there has to be an effective response in under 30 seconds. This is purely math as shown by history, not what we hope for. If you had some of the staff trained to be first responders in that way it could suffice but its just a physical time distance problem to get any help from outside the building in under 30 seconds. Even to move the good guys around the building will take time. The bad guys gun goes off about once every 8 seconds as per history. It may never happen here, but neither can you say it never will either.

Provide higher quality pickleball nets and keep them maintained. Keep the courts clean from piles of dust.

U have everything I like

Hello, Thank you for this survey. I am an avid pickleball player and truly enjoy playing at the Y. However, playing indoors has become increasingly challenging due to the condition of the nets.

We did receive three new nets last year, but unfortunately, one arrived with holes already in it. Not long after, the metal frame on another net broke, forcing us to push the two ends together. As a result, the net no longer spans the full width of the court, leaving the ends uncovered. The nets themselves sag horribly.

Unfortunately, unsupervised children have also used the nets for other games, resulting in additional damage.

All we are asking for is 4 new nets that are sturdy and durable and that can be easily taken down and put away when play is finished. This would help protect the equipment and ensure it remains in good condition for everyone to enjoy.

We appreciate your attention to this matter and hope something can be done to improve the playing conditions for those of us who enjoy pickleball at the Y.

I come every day, I had my daughter sign up with memberships for all three of her children. Also the ex husband signed up. It’s been a great place to workout and swim, walk the track in winter, Let’s just say it’s a great place. Thank you for being here for all of us.
Jessi Turino.

Improve worn upholstery in weight machines, same with the strechting mats, they are cracked to the point we are using the side that supposed to face the floor.

Adding a mat Pilates class would be a game changer! I’ve considered ending my membership because this class is not offered here :( it’s nice being able to switch between different class options!

Attended Zumba with suzanne - loved her energy.

Attended baby swim lessons Monday with my son and his daughter. First class , but instructor was great, working through each of the babies with individual attention.

The staff are super friendly and the facility is very clean. Definitely impressed all around with the program that I am in. They have so much to offer for such a little price.

EGym, track, pool area, keisers, treadmills, bikes, steppers, courts and staff are great. Some weight machines need a decent upgrade.

The women’s locker room is dirty probably due to the increased foot traffic during the week. The showers can be pretty bad. The pool area is better but still needs a more consistent cleaning.

I’m on the treadmills 5-6 days per week. It seems that a handful of the treadmills have consistent internet connectivity issues that provide disruption with several (if not all) of the streaming channels. For me, watching the channels gives me the needed distraction for the hour that I’m on the treadmill. I’m not sure what steps need to be taken to resolve this, but it would be greatly appreciated if this could be resolved. Thank you!

Great facility. Great stafg

friendly front desk staff; great class selection.

it is too crowded

As a member of the Y, and an avid pickleball player that plays several days a week, along with a big community of pickleball players that play with me, I feel it necessary to speak my mind about the facility.
First of all, the nets situation is abhorrent. The kids are allowed to use the nets for volleyball and the kids that play basketball in the gym we play in have no consideration for the nets. Other places that I play in have portable nets that are taken down after use and set up the next time. You need to buy sturdier nets that will last more than a week. The nets we are forced to use at the moment are ridiculous to make us use. We pay our dues like everyone else and deserve adequate equipment. One net isn't even wide enough to go across the court. We should have at least 4 good nets to accommodate all the people that play on a daily basis. You could also add another night with pickleball hours so that working people have more days to play after work. And maybe some Saturday hours that aren't at the crack of dawn.
Also the basketball court next to Max's little office could be made into two pickleball courts if they were going across the floor the opposite of what the one is lined now. That would allow more people to play when the basketball court is not in use. It would also resolve the problem with the blinding light coming in through the huge windows in the soccer field.
Also, the gym floors are filthy. I don't think they've been cleaned in a very long time.
I also think you could let pickleball hours be in the morning each day when most people prefer to play and schedule pickleball classes at 1:00 when no one else uses the gym. I have talked to a good share of the players who agree with my suggestions.
It also has been brought to my attention that some of these thoughts have been brought to the attention of the person in charge of the Y, and he just doesn't care because they don't like us pickleball players. I find that to be a very wrong attitude to have when we are an integral part of the Y and deserve to have our concerns addressed. We pay dues just like every other member and should be treated better.

As a former long ago employee of the Y in NYC and now as a retired person here in CNY I always tell people that joining the Y and its classes help me prepare and recover for/from (2) hip replacements. Also the Northwest Y is less then 10 minutes away , so a very convenient location for me.

the pickle ball courts are never clean; the nets are always a mess. The sauna incident the polices should have been called, The Y is supposed to be safe and secure between the sauna n and gum incident, not sure.

I'd suggest more affordable rates for families who don't qualify based on income guidelines -- it's still not easy these days. Thanks.

The great staff

I like body pump. I like the general fitness room equipment choices.
I would like to see a boxing class. Besides body combat.

I enjoy the yoga classes and at times the pool and walk the tract. Good to have coffee with friends after workout. Been thinking of e gym but no yet signed up. Taking Tai Chi now and class has been very helpful. Lots of variety of classes and workouts. My granddaughters ge 7 and 9 from Alaska visited a few weeks ago and were able to use the pool. Very grateful to let them in on their yearly visit but seems overly strict by NW Y to limit to one yearly admission per visit. I travel to Anchorage at least once or twice per year and upon showing ID I am able to attend unlimited classes there without restrictions such as bringing my grandchildren to the Y there on multiple occasions while visiting. The grandchildren are not members of the Y but have had daily passes in the past. The Y in Anchorage has just seen as more welcoming for these situations. For example if my grandchildren come this summer ( 9 months since their last visit to this Y will they be able to go to this Y and why does my wife and I both need to be there. That’s all

Nothing further to add. Also do not share my response. I could not complete and send the survey unless I checked the box to go publicly. I checked it only because I could not give you my feedback unless I checked the box. Very poor design on this survey. 🙁 Almost didn’t send it in.

Variety of classes, excellent instructors
Pool area also wonderful

Great equipment

The Northwest Y is a bright, cheerful facility with friendly staff and plenty to offer for older adults, as well as children and families.

Need better pickleball nets and a way to store them to avoid damage

Pickleball nets are in terrible shape. They were replaced last January but they are left out while kids are there and they use the nets as a goal and kick soccer balls into them. They need to buy higher quality nets and have a proper storage area built where they can be stored and protected. There are pickleball palates at the Y everyday!
I am also very concerned that the police were not called with the incident a few weeks ago…very concerning.
I would also suggest that a supervisor watch the workers during before school care.When the kids are playing on the turf field the workers sit on the sidelines chatting rather than engaging and teaching the children good sportsmanship.

There are safety issues having to do with members engaging in lewd or harassing behaviors that do not seem to be addressed until the issue or behaviors become extreme, even after many previous complaints

Well run and kept clean. Tremendous number of exercise options.

Everything you could possibly ask for a a gym.

I love coming to this location with my kids, the daycare ladies are the best. They are very helpful and very nice! My kids love them and you can tell they love their jobs. The staff is always friendly even when they have to buzz in every member!! Management is doing a great job to build a culture like this!!!

Indoor track, everyone friendly.

friendly staff, cleanliness...

Very friendly employees at the desk and inside the gym area as well. Many of the members are friendly as well. Gym area, locker rooms as well hallways all neat and clean.

Price point. Dirty locker rooms with bugs continue. High prices for every little extra activity. Pickleball nets are in sad shape. Don't get me wrong, I like the place but I would have to warn others about some things. And please do not call and harass me like the last time I filled out a survey. Very unprofessional. I am just being honest, which you asked for.

The Northwest YMCA is the place I go to strengthen and tone my body in classes with awesome instructors. I go there to meet my friends and stay socially active. Through book club I am reading more and learning more.

I have Silver Sneakers.The Y would be too expensive to pay on my own

Group classes

Oh my goodness there is so much that I absolutely loved about the northwest family ymca. This facility is so big and has so many options from gym equipment to the track to all the different classes that are held and all the various times. All the people were so friendly and helpful as well. I didn’t have that experience with the facility and the space wasn’t very big. I very kind of crowed when it came to using the exercise equipment. But either way it’s always great to have multiple locations.

I so enjoy the offers, location, new friends and staff at the Northwest facility. When I joined over a year ago it was a very clean environment. However, the cleanliness needs a lot of improvement. The family changing rooms outside the pool entrance need attention. There is a smell especially in room 3 & 4 that just doesn't go away (smell of urine). The tile floor and bathroom needs some major scrubbing. The women's locker room and the shower in the pool area (blue tile wall) look as they rarely get scrubbed. I made mention to the staff who worked during summer camp and they agreed and said they would take it to management. Not long ago I stopped at the front desk and shared my concerns. She explained it is very hard to find female/people who are willing to do that sort of work. With cold,flu and COVID season upon us members need to feel safe and not feel that it's a petri dish or that the facility isn't being cared for.

Thank you for your attention of the concerns of many on the topic of health safety concerning cleanliness.

just a really nice facility nice people and they have a sauna

I just like how small and quaint it is. Other facilities have more

The Northwest Y is a beautiful facility and the people are all wonderful.

Every experience I have had here has been wonderful. The staff is so sweet and always do their best to answer your questions. If they don't have answers to them, they will find them :)

I like that everyone is very friendly and non judgemental. Also bet helpful. They offer a wide variety of fitness classes and there always seems to be enough of the equipment I like to use. The facility is very clean.