Renting for my own wedding (including my dad and groomsmen) was a very easy and efficient process. FT even accommodated a groomsman with a last minute change to the wedding location. Also recently rented a Tux for a wedding that fit just perfectly. Would and have recommended to a friend for their wedding too!
For starters you make us plug in all of our measurements but then you don't hem the pants. Also we had to put in jacket sizes when we weren't getting jackets (a one size all option doesn't always work). The dress shirt only had one sleeve adjustment button (low quality). For the cost of everything, I probably wouldn't recommend your site to anyone.
They shipped the wrong size. So I called and they shipped a whole new suit free of charge and it fit perfectly. Very good customer service
Ordering online was super convenient and the follow up support was amazing. Quality of what we received was top notch!
My stylist was very helpful designing a special look for my wedding! The fitting and return processes were very easy and straightforward, especially for my groomsmen. An 11 out of 10 experience!
Fast shipping, and customer service was very helpful! They got me the order on time even though I probably ordered too late. Thank you!!
Both jackets were wrong. When we spoke with your rep to replace the first one we needed one size larger in REGULAR cut. But instead we received a SLIM cut again too late to replace it.
The associate that we ordered from did not take my directions. We had 4 rentals and
An address change and a sizing change both needed to be made between the order and the event. It goes a long way when customer service answers emails and calls with promptness and without robot calls. All was resolved with no pressure and for that reason it is a superior experience compared to nearly everything else these days.
The fit is generic and a standard xl does not fit me in a dress shirt. For over $200 I’d expect a tailored fit shirt.
As the father of the bride I was supposed to be renting a tuxedo. I called and spoke with Cody when a brand new, tags still attached, tux arrived. I was told I purchased, not rented a tux. Never intended or wanted to purchase a tux and was told I either had to pay for another tux rental and return the one I purchased, or return the one I purchased and once received a rental would be sent to me. With only two weeks before the wedding, and fearful of Friar Tux making another mistake I kept the one I never intended to purchase vs risking not having one on my daughter’s wedding day. I asked Cody to have his boss call me back and a month later still haven’t heard from anyone. I wouldn’t use, or recommend Friar Tux to anyone
Fit guarantee was quick and easy. Very nice
The suit was well tailored and fit great. It was a high quality rental for a great price. My only wish is that it could have been purchased
I was not really pleased
The hospitality was amazing. I went in on short notice and got everything fast.
User friendly ordering! Great communication! Great quality! Easy returns!
Friar Tux had my tux order for my wedding (I am the groom) for over 4 months. 2 weeks before the wedding they told me they were out of stock on my vest so they sent me a size larger which fit me like a blimp. They told me to take it to a tailor and they would reimburse me. The cost for a tailor to rush the fix for my wedding day was $130 and all FT gave me back was $60. So their screw up COST ME $70 to fix. This is absolutely absurd for a suit company to put on the groom of the wedding. They had one job and completely failed. Not only am I never using them again but my wife has told her dress store (who recommended them to us) to stop recommending them. Completely unacceptable service and resolution.
It was a bit pricey for just being a rental.
Whole process was very easy
On time, and very accurate fitting! Thank you!
I wish you would ship to Alaska. We had to send it to a relative in lower 48 and they shipped it to Alaska.
While customer service was very helpful, only having slim fit was a challenge. I normally wear 44 Regular and had to go with a 48 in order to get into the suit. Then the vest was to big and didn't have an adjustment to tighten. Had a had a time getting my calves through the pants, it was very tight.
Our consultant was excellent! He helped us with measuring and ordering. The suit looked great and everything arrived on time. Returning was also easy. Thank you for a great experience!
Super easy, great quality, excellent styling
Everything was great for our wedding party. Everything fit except for one groomsmen and he got it fixed very quickly. No complaints!
My rented clothes were delivered ~2 weeks before my event, which gave me plenty of time to make sure everything fit. The clothes fit perfectly and were very high quality and clean looking. Returning the clothes was also very easy and streamlined.
The fit and efficiency and quality of the tux except the vest is a little big in the side
Cody was amazing! Helped us find the perfect suits for our big day! He’s amazing!
Price
Some confusion on how I could buy my tux. Pants had to get tailored
An absolute wonderful experience, I’d recommend to all…
Service was timely, suits were very high quality and fit perfectly on all groomsmen on top of the very affordable price. Everything a suit rental company should be. Will recommend to any grooms-to-be.
Overall, I had a poor experience. Your system allowed me to order the first jacket in my size (42R) but when the jacket arrived, it was a (42S). Upon contacting customer service I found out this jacket only comes in a slim fit. This should’ve been flagged when I first ordered. The replacement jacket fit well after making the jump to a (43S) but it had a spot on the sleeve and the jacket was noticeably wrinkled. The third replacement arrived two days before the wedding at the hotel we were staying at. Unfortunately, I did not open the box until till the night before the wedding. It was at that time that I realized the third replacement had been wrongly shipped with the original (42S) and shorter sleeves. The fulfillment paper that came with the jacket said it was a (43S) but it was not. This caused me much stress the night before the wedding. I have a wedding photo of myself wearing the jacket along side my daughter and the jacket is noticeably too small for me. I found your shipping to be prompt and customer easy to talk to over the phone but at the end of the day, the order was wrong three times. I would’ve much rather have had the correct suit at such an important time than any refund. Shannon Stephens. Father of the Bride.
Getting fitted at the place your not renting from is a pain also everyone in my party had least one thing that did not fit properly for me it was my jacket the the jacket was so tight with how wide my shoulders are I couldn’t hardly move without fear of ripping it.
Ease of ordering & returns. High quality clothing
Good operational experience
Was good
Top quality suits that fit well, look good, move with you. The customer care is just amazing and they work hard to ensure you suit fits you well. This is my first experience with Friar Tux and I'm hooked. I will be referring all my friends and I'll be back for other events. Thank you so much for the great care and awesome customer service.
Quick clean and easy to mail back in
They have a great variety of new styles!
Super easy process. Tux looked great. Super easy return.
Quick and simple
Easy, helpful, kind
Rental was originally made under stitch and tie. I used the same measurements that I had used for a rental 2 years before, and for sole reason my pants were changed from a 34 waist to a 38, and they were probably 3 inches too long. They did attempt to overnight a replacement but UPS unfortunately took 4 days to deliver an overnight shipment. **** happens, that part isn't on you guys. I was refunded for the rental but I had to go spend another $100 at mens warehouse to buy a pair of pants. Our groups overall experience with this rental wasn't very positive. I am getting married this summer and this experience confirmed that I will not be using friar tux.
This was the best tux rental I've ever done, the communication from the friar tux team was perfect, they ensured I got the right items, that they fit, and helped to make sure I was the best dressed at our function! 10/10, would recommend to anyone
The shipping process could be quicker especially if you're charging $20 for the shipping.
Multiple issue withe every part of the process for multiple weddings
it was quick and super easy
The shoes were awful. The suit felt cheap but looked fine but the shoes felt awful and looked like cardboard. They gave me massive blisters.
The concept and the fit was spot on great looking suit