You are improving your services to seniors. Thank you

The facility lacks in classes and they experience a lot of cancelations on the classes, limited instructors and timeframe to attend classes in the parking is bad

Things have gotten a little bit better in the past 6 months and specifically cleaner. It continues to seem as if classes are cancelled very often. Also, there was no communication about closing the parking lot on Friday for the Halloween Parade. Of course the children should have their parade, but a 24 hour heads up about it would have been appropriate.

Older members continually feel unappreciated. You say via emails that you value our Membership, but these statements are not followed with actions. For example, there was no notification sent to members regarding the closing of the back parking lot 10/30 to allow for a pre-school Halloween parade. I can guarantee parents of these children were notified; a simple text to members that the lot would be closed would have taken care of the situation.

Great staff

We are still using old badminton accessories like the net etc. please get a new one that will help attract more people to join the game

The Y is very welcoming and has lots of activities for seniors.

Friendly staff. Affordable. Convenient.

I like your pool; clean, comfortable water temperature, the right size for me. The staff is friendly and helpful.

Always enjoy the water exercise classes. Communication skills need improvement, especially when notifications of changes in scheduled classes happen. Also, woman's locker room and showers need to be cleaned more frequently

The monthly rates don’t match the facility ambiance. Family swim is limited to the weekends for only an hour to an hour and a half. And the family events offered only surround holidays celebrated by those who celebrate those holidays. It’s cliche and dingy.

Convenient hours, friendly helpful staff and a good variety of equipment and programs

In the afternoon the adult locker room is overrun with high schoolers. They are sitting on their phones, taking pictures, and don not belong there. There’s a sign that says 18 and older which does not help without enforcement.

Love Aquasize class instructor, class, lifeguard and facility!

There are so few group ex classes offered these days, and so little space for them.

Swim Facility is great with good coaching staff.

It was really fun and informative.

I like the machines. The. Gmy it’s so Clean.

Staff is very friendly and the hospitality is very good.

I have found SHY to be a very clean, friendly and welcoming place to enjoy a workout and other activities.

Very nice facilities with great staff

1) close to home 2) friendly staff 3) available swim lanes 4) warm pool water 5) not crowded 6) easy get "national" membership

The place looks great after the renovation from earlier this year. Great staff and clean facility. A+++

There is a very nice atmosphere. The staff is friendly and helpful! Lots of classes.

Friendly, welcoming atmosphere

This Y is extremely dated and feels as though you are walking into a middle school gymnasium

The staff was very friendly, knowledgeable and accommodating. The facility was immaculate. It would get a 10 if parking was easier.

A staff member should be spending time showing new members how to use the equipment in the gym for the new members safety. Also I noticed that there are teenager, maybe Junior High children in the gym using the equipment unsupervised. I don't think that should be happening. In addition, I also see people wearing slides instead of sneakers in the gym and the using equipment which is just not safe. If there isn't a rule against that, there should be.

Ymca front desks. Very friendly and staff instructors well trained. Open 7 days a week for your family and friends

Too small

Great water exercise classes

Welcoming and helpful attitude of staff and members. Programs focused on helping community.

As far as the facility at the ymca areas seem clean and take care of. How ever the overall way the building is ran is absolutely terrible I would tell anyone thinking of having a child start gymnastics to run away. They re modeled the gym and closed off the entrance to walk to the gymnasium, making going downstairs to take a 6 person capacity elevator to go upstairs. There is a perfectly good hallway but nope sorry its closed. Has to be one if the most idiotic things someone could conjure up. Whoever had that idea isn't the dumbest person around but they better hope that person doesn't die. And if you do manage to make it the gym with your child intome,good look trying to find a seat. Most times syanding room only and obviously overcrowded. The future is bleak at the y at best.

Like how they work with Community Health for programs sponsored by RWJ Somerset.

E

Excellent

Everything well so I like lots

Overall satisfied, however there is slow progression within each class. Sometimes class sizes are large so each child does not get enough attention- which makes the short class pointless. Teachers are not all calibrated to do the same so have had better experiences in some sessions than in others.

Always a positive experience at the Y in Somerville.

The staff/trainers are continually rude and inconsiderate of other patrons. One trainer named Mark is at the facility almost every evening working out extremely loudly, grunting and yelling at full
volume, as well as singing. It is disruptive to everyone else in the space, however the staff at the desk don’t ask him to be more respectful. The staff is also frequently working out themselves, not near the desk or available if they are needed. Bathrooms are usually very dirty and often out of toilet paper or paper towels. some equipment is broken often too

Mens locker room and showers need work. I recognize the cost, but the facilities are very outdated

1) It would have been great if CIT had been offered as a one-week option for those who wanted to take other classes like gymnastics or cheer that are only available for a week.
2) The field trips were booked several weeks in advance, which is unusual for the past three to four years. It’s important to be able to register a week in advance because plans can change. It seems like there was a shift in how parents could cancel or reserve spots, as parents could now cancel instead of reserving a spot only if their child could attend.
3) The kids complained that this year’s activities were not well-planned. They were told to go and do something, but I’m not sure if this was always the case. In the past summer, the kids had not mentioned this issue.

the womens locker room is a digrace - dirty and broken machines that have not been replaced

Lacking in cleanliness

Love the place and the classes but the place could use cleaning. The shower curtains are slimy, consider washing them with bleach and rehang them. Sweeping daily would be great!

I left my watch by the pool. I called as I was driving home and I couldn’t get through to a person. I drove back to the Y. It was gone. There was a man sitting there who said that he had seen it 20 minutes earlier if they had answered the phone, maybe they could’ve went in and got it before someone stole it. Big disappointment. It was the first time I was using my membership.

Very friendly and cleaned

Like he classes and flexibility. Especially like I can attend any Y,s

You didn’t disappoint I just live in Pennsylvania, so I am very unlikely to recommend the Somerville. Why even though I do live in Bridgewater so I could recommend the Y to my Bridgewater friends so I will change my answer.

Honestly, I thought there would be more scheduled activities—that she would actually have swimming lessons—but they haven't even explained how to swim to her, and in fact, she doesn't want to go anymore. It’s like paying for daycare, which wasn't really what I was looking for; I wanted a place where she would learn and have fun at the same time. It’s a fine place for them to spend the day, but the parents should be told beforehand that there are no swimming lessons—that it’s just about spending the day there and the kids need to bring their own things to have fun.