I had purchase problems several times where I purchased rental suits and belts and the transactions didn’t seem to go through, specifically for the belts. I’ll have to go over my receipts, but I’m pretty sure I paid for a a few belts twice. One person I purchased a belt for never got their belt and didn’t realize it until the day of the event. Another person in our group didn’t get socks they paid for. Another person had significant sizing issues with the garments they were given, even though they did an in-person fitting. I am quite disappointed at the lack of attention to detail.

Get better bags. My bag broke and couldn’t zip it up. Get hangers that have the ends covered.

The staff was very friendly, professional, and knowledgeable. They made the whole experience very easy

The waist on the pants was to small and very uncomfortable even though i actually went in person to get sized.

Amera made it easy for me to select a suit that looked good and was comfortable. they pick up and drop off were breeze. highly recommended.

Staff was very helpful and professional and quick. Will definitely recommend

Everything was wrong about that tux shirt was one size smaller also what hoes in between the suit and shirt was. Small. So yeah likely to rwcomend that’s a big nooooo..

Easy process, good customer service

The professionalism

Staff is so professional, service was great

Made us comfortable with changes if they needed to be done

They fix my pants on the spot!!

Very attentive staff, helped me get fitted for a tux for my wedding and worked with me to make sure every piece fit and felt perfect.

The convenience of how easy it was everything the service given when I went to try on the suit customer service was great and easy check-in and check out.. And that my suit was delivered on time and right to my size. I am 100 satisfied thanks for your great work..

Customer service was excellent, also the final fitting process went very smoothly and the return process was seamless as well. Everyone was so kind and helpful.

Hunter was really **** good at his job. Basically solo ran the store, good with customers, etc.

The service was very good. The two young ladies that helped me were very pleasant to work with. They were very friendly and knowledgeable of the of the apparel.

The people in the La Mesa location are always amazing. Great service is still alive and well there. Thank you!

I enjoyed the attention to detail and very helpful employees when I went the first time and when I returned for the fitting. Very professional.

I was very pleased with the employees who serviced us. For, scheduling, measurements, pickups, and easy returns !

As a parent of the bride, I would like to see a more incentive $ based return policy. Such as, if you return your package within 3 days, no cost. Then each day after that, double the rental cost.

Regardless, your company should have the detail transactional detail, to determine who are your most profitable customers !

Great customer service. The tuxedo I rented was perfect.

Your staff was very professional and helpful and friendly, will continue to rent from that office

The timeline for return sucks. Who’s going to return the suit or tux the day after the event. Not only that they mismeasure and you don’t get your suit for another 2 days but it’s still due the day after the event. When you ask for an extension the manager said it’s $10 a day you’re late to return. The reason because the next person isn’t going to get the suit…how does that make a sense??!

Great friendly, caring, employees.

Excellent service! On time, Good fit. Friendly!

We had an excellent sales representative, Stephen, who handled everything easily efficiently and professionally.
We appreciated him helping

Very friendly and caring staff.

The staff at the La Mesa store were very professional and knowledgeable about outfitting me with my suit. Kudos all around!!

The service was great. I really like how the person helping me and I go over potential color choices as well as the measurements and fitting.

This was a very easy experience. I knew my measurements and everything fit perfectly! picking up was very quick in and out of the store. Return was the same way, overall a very good experience.

The prices are decent, however, $236 for a tux

Great customer service from start to finish

The lady helping me get fitted was really cordial and positive. Her

Extremely great service and experience. The tux fit very well!

My suot fit perfect and was on time . The staff here are always very friendly and helpful. I will always recommend Friars Tux.

great experience, great fit, great price

Sam was great!

Suit pants had a minor problem the staff found and was fixed quickly. Suit looked great, service all along was outstanding.

Have the return date 2 days later. Not the day after

I was the groom at a wedding, and my suit was missing a pocket square. I had no way of knowing the suit was supposed to include one until I got to the wedding, and I was the only groom missing one. Refunding me $6 for the “cost” of the square did not fix the problem. All of the photos will have to be touched-up/ edited due to the fact that I was the only person in the main bridal group to be missing part of the outfit.

Friendly an knowledgeable staff assistants that assist you in a timely mammer,

Very helpful, professional & attention to detail folks. I felt like I was being heard. Price is very competitive.

very pleasant experience during the whole process

The style and the feel in the fit and the look looked amazing. I am the publisher of San diego style Wedding Magazine and it looks so good for the photo shoot that we just did thank you so much.

The customer service was excellent they were very helpful in getting me fitted the colors are like and very timely for the event the return was very pleasant and easy the whole process was wonderful

Made me feel comfortable with the outfit. I am 54 and have NEVER worn a suit so i was a bit hesitant. Not any more.

Service was great. Everything was good. The only thing that I did not like about Friartuck is, I would’ve happily bought my tuxedo but the purchase and rentals are separate. Really silly business model.

While the initial ordering process and communication with customer service were excellent, our experience at the Friar Tux location in Laguna Niguel, CA, was extremely disappointing.
My husband only needed a simple alteration to the sleeves of his suit jacket. During our appointment, we also returned a shirt we had purchased. An older female manager assisted us with the return and assured us that the sleeve alterations would be completed by the end of the day so we could pick up the suit for our event the following day.

After checking into our hotel, we called the store around 4:00 PM since we knew they would be closing soon. Customer service answered and attempted to reach the store but couldn't get anyone to answer. They told us we would receive a call as soon as the alterations were finished. We never received a call.

The next morning, I went to the store as soon as it opened. The employee who had helped us the previous day wasn't there, and I was informed that the alterations had never been completed. The associate assured me it would only take a short time and that he would have everything finished quickly.

While he did complete the alterations in about 25 minutes, the workmanship was unacceptable. The sleeves had clearly been poorly pressed and were already coming apart. The stitching inside the sleeves was loose, and when my husband put on the jacket, the sleeves were noticeably different lengths. During the event, the threads from the alterations unraveled and wrapped around my husband's wrist. He ultimately had to rip the stitching out just to remove the jacket.

We returned the suit the following day as instructed and were told that a manager would contact us to resolve the issue. Unfortunately, we have yet to receive a call or any resolution.

It's disappointing because the ordering process started out so well, but the lack of follow-through, poor quality of the alterations, and absence of communication after the fact completely overshadowed what had initially been a positive experience.

Donna, the manager was fantastic. Her commitment to provide exceptional service made the experience one worth sharing

Very quick and easy