The Southwest YMCA offers a great athletic setting with friendly and helpful staff. Keep up the great work!

Instructors are excellent and very kind

Like the parking situation.the lockers are nice..and the weight machine room is well organized ..clean ..and love all the windows

It would be nice if you all opened up at 5

The class I took was great. The women's locker room was not. I wanted to get ready for work and the shower curtain is not the appropriate size so i was exposed to strangers while showering. I had to get dressed behind the inappropriate shower curtain and there were no plugs for me to finish getting ready. I like the group that I signed up to be a part of and will continue but am uncomfortable using the locker room. Unfortunately I will have to in order to get to work on time.

Other users do not clean machines appropriately.

Not as many options as other ymcas

Reduce the monthly payment of your memberships

The location is convenient but most of the weight machines are original from the opening. The machine are showing the wear and tear from years of use.

On the scorching hot days it is a bit concerning with the children outdoors everyday all day long,

There’s been some nice improvements to the class offerings and they are at good times.
Some people can’t get to those early morning or dinner time classes so the mid morning classes have been great for me.
Instructors are wonderful also.

Front desk staff has been very helpful.

Would still like to see some group seating areas and a more relaxed environment.

Good personnel

Multiple equipment, not over crowded, clean friendly. FIRST VISIT. I didn’t see any ab machines

The communication was bot good and sent me bill and my daighter didnt attend

We had a horrible experience - we felt extremely unprepared for what to bring to camp and ended up making multiple trips on the first day; we had no idea what the allergies were week to week until food was taken away; we were told that we needed to arrive early for the field trip or else the bus would leave without us and then when we arrived at the time told to us we were treated horribly and made to wait 25 minutes since we hadn't paid for before care; our child came home crying every day begging not to return; and I/we had many more bad experiences throughout the summer. When I brought up this camp to other parents I know, every single one told me that they had experienced the same thing in previous summers and would never return because of that.

Equipment is worn out in the exercise room and the app for classes does not reflect cancelled classes.

Nice facility. Track is a great for when the weather does not cooperate

I am a returning parent and have had my children enrolled in the program for approximately three years. Unfortunately, this has been by far our worst experience. The majority of the time, my children spent the day either playing in dirt or coloring, with the exception of Fridays when field trips were offered. I understand that not every day can include a field trip, but I believe there should have been more structured, engaging, and age appropriate activities throughout the week.

One of children eventually refused to attend because she disliked the camp so much. The other continued attending primarily because she enjoyed spending time with the other children. As a parent, it was disappointing to hear that my children were not having the same positive experience they had in previous years.

I also have concerns regarding professionalism among some of the higher level staff and how they conduct themselves in front of employees and children. I believe leadership should set an appropriate example and maintain professionalism at all times.

Another serious concern was the handling of confidential information.There were instances where children appeared to know information that I would have expected to be communicated directly to parents by staff. For example, children were discussing situations involving other children having lice and staff members being terminated.Hearing this information from children rather than receiving appropriate communication from staff raises concerns about confidentiality and how sensitive situations are being handled.

I also understand that because the camp was located on the OCC campus, there were limitations regarding access to the gym and other activities that may have been available in previous years. However, if those activities were no longer available, I believe the program should have made an effort to provide alternative activities rather than having children spend so much time sitting in a classroom, coloring, or playing outside in the dirt.

This program was much better in previous years, which is why the decline this year was especially disappointing to us as a returning family. I hope this feedback is taken seriously and used to improve the program. I would like to see more structured activities, better communication with parents, stronger professionalism among leadership, appropriate handling of confidential information, and more engaging opportunities for the children.

The camp felt very disorganized- for example, there was no email before the week began about what to expect that week, special days etc. Drop off took much longer than needed as there was only one spot to sign in. I had serious safety concerns as well. IDs were never checked at pickup, there were bees everywhere, and the camp was held outdoors on a very busy site with OCC students and the public around all the time. There is a huge YMCA facility on campus- why couldn’t the camp be held indoors?

parking

No Egym. Did not feel safe in the isolated weight room.

Very nice simple facility

Communication needs to improve when cancelling classes, classes should not be cancelled at the last minute.

The equipment in the GroupX room needs to be replaced, the free weights and bars are falling apart and the balls need to be cleaned. Also for some unknown reason equipment keeps disappearing from the GroupX room.

Do not understand why there are not any subs for the early morning classes - 6:30 a.m. Tuesday and Thursday Total Body Strength.

Ms Ivy is the absolute best!!! While she wasn’t my daughter’s counselor, she is her walberta after school counselor and had her eye on my daughter this summer bc she knew her. I always felt like my daughter was safe and taken care of. All the counselors were wonderful and the field trips were great. But really want to take this opportunity to highlight Ms Ivy :)
I will 100% be sending my daughter back.
Thank you for a wonderful summer!

The lack of action regarding the ongoing bees that were constantly around - outside all day long. So many kids were stung. I and several others voiced our concerns daily. The blame was shifted to OCC. BUT … OCC was not running the camp. This was YMCA’s failure to secure a safe and enjoyable environment.

My family lives far away

My foster son had a very difficult time and I felt that had there been more programming, he wouldn't have been bored and acting out. Each week had a theme, I never saw anything come home related to the theme nor did my son tell me that they did "science activities/experiments, etc." for science week, etc. My son literally played in the dirt all day. Please feel free to reach out to me about this. Kim Schneider 315-278-4737

Camp on Campus was a disappointment. Very disorganized, my child came home dirty and sunburned and thirsty. The staff was ambivalent at best. Children were not being properly supervised and for the price you pay for this program it is disappointing. Not a fan. Will not be returning.

Friendly staff, on site location, healthy snack, convient time, use of playground

Track is seldom able to be used. Weight room is minimal.

Check in took a long time and should be smoother (it took me almost 20 minutes to drop my child off one morning as we waited in line). More communication - when I had to drop my child off late due to an appointment, I had no idea where to bring her. I feel it's twice as much as most other camps for the same programming. That being said, my child LOVED Mr. Mark!

The communication was not great and I felt like when I did receive a call back to apologize, it was not genuine and no explanation was really given. It didn’t make me feel comfortable with the camp at their YMCA.

There was not nearly the focused, age-specific, education-oriented activities as the website led me to believe. My son’s favorite part of most days was “playing hide and seek in the bathroom”. Some staff seemed overwhelmed by the number of kids and overall energy of the groups and lacked professionalism when speaking with me about my son’s behavior. Way overpriced for the care and activity levels provided.

I would like to say my child has been going to camp on campus for three years. This year was the worse. Amanda and Terry are the worse at communication. No return phone calls or emails in a timely manner.

My daughter loved it!!

Very clean and bright. Nicest staff! Especially the manager. Took weights orientation with Dan who I’ve run in since, and he’s always glad to ask how I’m doing and offer to help with anything I need.

Great place to workout. Highly recommend.

The only issue is there are parking spots for members, but certain times of the day the lot is full including those y parking spots..then when I go into the gym, the track, and work out room its almost empty. Go back to handing out stickers, and periodically have the college police give tickets to the students...I still have an old parking sticker on my car.

Very friendly and professional staff, good location. In my opinion (I am a senior) you need more and updated group exercise rooms (rooms and equipment need updating). A pool would be amazing 😏

We are the only part of town without a swimming pool

Need air conditioning and gym and

workout room

I feel like there’s potential to update the functional training space and at one point it was going to get better? But it’s still the same.

Convenient, clean, free parking

Staff is helpful, considered and pleasant

I love the location of the southwest Y, however, there is no sauna which is why it scored a 7. The front desk workers are very nice as well. Please consider adding a sauna, it would really make the ymca perfect.

Very friendly and knowledgeable to what i want to achieve

Have track accessibility increased to Y members.

Complete equipment. Cool temps. Much glass o/d views. Clean. Good showers. Well managed. Ample parking.

The workout room is very small with limited equipment, and the track was closed for seemingly no reason

I am upset that the track schedule stated that the track was open until 9:00. When I arrived at 6:00, the sign said that the floor was closed. The workers at the desk reported that line painting was supposed to take place during the day. I was told that I could use the track with the other people that were on the track. About 20 minutes later, I was told that I must leave the track after a man came onto the track and instructed the desk workers to ask me to leave. I asked the workers at the desk to ask the director to put an alert on the website when the track is closed when the schedule indicates that it is open. The downtown pool closure was on the website but no information about the track. I drove 20 minutes to use the track due to the weather and am upset that a planned closure was not indicated on the schedule or website.