I find the course expensive for the 20 minutes of actual instructional time you get out of the half hour. First 5 min is taking attendance after already signing in at a table elsewhere. Then more time for showers. Plus you're crossing over with other sessions ending/commencing. It is such chaos, so many groups at once. Also 8 kids to 1 instructor while in deep end is unacceptable. When they are only 6-8 year olds. I've watched my children struggle and take in water because the instructor is busy with another. It's honestly too busy for such a small pool and can only use the universal change rooms which I do not like. The way the sign in and out is, makes things more challenging and praying no one knocks you into the pool.

The aquatic programs are great for children and adults alike. The facility is clean and well organized. The staff are well trained and courteous.

My son is registered in Parent and Tot. Anna is our instructor, and the level of instruction has been declining every week. This past week we had Briar full in and had an amazing class. It was interactive, lots of songs and instruction. A night and day difference from the previous week. My daughter is registered in floater/glider (?) and from what I can see I am very happy with the class.

Thank you for the opportunity to share feedback about our swim lessons. I really appreciate the program and the staff's efforts. I've noticed that our regular Saturday instructor tends to be quite quiet and not as outwardly encouraging during lessons. We recently had a substitute instructor this past Saturday, and there was a very noticeable difference in their teaching style, she even talked to us about water safety… the substitute was much more engaging and interactive, which made the lesson feel more motivating and enjoyable. I know it must be hard to teach babies toddlers but our regular instructor doesn't really seem to enjoy it?..

When my young child was struggling to do a certain maneuver, and was in a state of fear and panic, the swimming instructor (I'm not sure of her name) was initially patient with my child, but then appeared to become increasingly frustrated--I noticed an eyeroll directed at another helper while they were struggling to get my child to comply. A child should never be forced or coerced to put their head under water when they are upset. If I had not gone over to my child to address the situation, I worried that the instructor would have dunked them without their permission, creating a traumatic experience for my child. Another time, the team lead, Jackie was so patient with my child, and was the perfect model of encouragement. Also we really appreciate the volunteer, I think her name is Roo. She has been always positive and encouraging with my kids, making sure they are empowered to be brave when they are scared. The instructor Jen is fantastic with little kids, and is just incredible keeping all the little ones safe and happy. On the whole, we've had a great experience, but one terrible experience is enough to overshadow all the good if my child becomes terrified of swimming lessons from being forced to do something they don't feel safe to do. Thankfully, I was able to intervene before anything like that happened.

Good variety of activities/programs and times.

It's a nice and well organized place.

They are very nice and helpful.

Just wish there was more times available for star classes and they had fewer kids in each class. If they had the same number as the otter and seal class that would be great for the kids trying to learn

more than a day for registration for classes if possible.

I feel like the st Thomas Y needs a complete upgrade the pool is always broken down and not a lot of kid activities to make the membership with it. If st thomas had another aquatic centre the st thomas Y would really have to step up there game .

Cost

Organized, great communication, timely, all the staff are amazing!!!

More experienced instructor. My son has been doing less in this 3rd level and round of swim lessons than he did the first level. The instructor is clearly not experienced and not a leader and honestly has been a waste of time this round and frustrating to watch. The first 2 instructors were amazing and very good at their job, it would be nice to see the name of the instructor when signing up so you can choose accordingly

Off the top of my head: New shower heads in the change rooms and a bathing suit spinner in all change rooms.

The pool deck needs a good power wash. The swimming lessons class size is too large for the amount of time, only leave each kid with only 1-2 chances to practice with instructor.

Excellent instructors, large pool, friendly

The staff went above and beyond to fit our 4 kiddos into swim lessons as soon as possible, and made sure that my older kids who cant swim were in a class and being taught with a older group which gives them the dignity and respect they needed compared to if we had put the older teens into a young kid class. They are thriving and my oldest asd girl is actually trying which is huge! Water safety is so important and they have done so much to help. We LOVE the coaches. They actually make everyone participate and work on swimming techniques as opposed to just sitting around and talking or letting the kids rule the lessons. So worth the money and time spent to get them there every week. Very impressed.

It seems a little chaotic every week. I thought it would get more organized as the sessions progressed, but it hasn't. I feel too much focus is placed on children who are crying and not wanting to be there than the actual children who are listening and ready to learn. For the little ones it makes me nervous when the tables are not against the wall and are in the middle of the pool. One week a girl was not paying attention and fell off the edge of the table and under the water. I do not blame the lifeguards/instructors as I believe they are just following what they are told to teach. They all seem to try their best :)

The program are amazing and the staff very friendly and professional

I like that you have partnered with the city so we can access swimming lessons even when we are not a member I like that you offer a variety of days and times for swim lessons.

Swimming lessons have many available time slots

My kid does swim lessons, they look informative and fun. The instructors are kind and knowledgeable, would recommend to any parent looking for lessons

Swimming option for the winter/fall/spring season when Jaycees pool is closed and affordable rate.

Instructors are very kind and patience.