They cater to all regardless of personal limitations. Very helpful

I just drove 1 hour to get my child here for open gym to play basketball from 5:30-8:30pm which is on the calendar. Only to find out it is closed today and that the YMCA decided to rent the gym out to the city instead without any notice to the members who pay for that service. Not the first time either. Glad a paying contract hold more priority than the members who pay every month. Very unorganized and unprofessional in my opinion.

The facilities are clean and fantastic. The classes and instructors are great! Only two minor issues. It would be nice if there were more cycle class options and back to the bigger studio and more signs / notifications on NO cell phones in locker areas. Too many people use their phones in the mens locker rooms!

The facility is clean and the staff are friendly

Welcoming, friendly staff. The only drawback is when members sit at machines with their cell phones, while others are waiting to use the machines. Maybe this should be monitored closely.

Clean

I like the variety of group fitness classes offered and the times of the classes. I also like the facility and the quality of all of the workout equipment

Your branch is very busy. Members sit on workout machines staring at their phones while I wait for them to free up. Your branch does nothing to fix this problem that has been around for a long time.

Very friendly and helpful staff and volunteers.

friendly, clean, communication, reasonable prices, everything that I want

As a member I felt this summer that scheduling of pickleball times were horrible for members. In particular on Tuesday and Thursday, having our times broken up by the city times. We do pay good money to be a Member and I don’t feel that we are treated well.
The gym areas continue to be dirty especially with camps. There is dirt, food, water etc that we clean up each day with the broom provided but I do hope that all the stuff stuck to the floor will be cleaned up at the end of the summer. Having gum or whatever it is stuck to the surface is a hazard for trips and falls by all membership.
Thank you

Love the aquafit classes!

the staff is very friendly and the faculity is kept so clean

friendly, helpful, knowledgeable staff in a spacious physical environment; convenient access to equipment as needed

You need better gym equipment. Stairmasters are low quality, nobody uses the peloton yet you have 2 - these are useless. You need more basic equipment like back extension, hip abduction machine, hip thrust machine to cater to women.

Location in the city, professional and courteous staffing, quality and variety of equipment in the gym, reasonable membership rates, cleanliness of locker rooms, extensive day camp and child-minding options, variety of group fitness class options,

I like that I can target my membership to aquatics on a schedule that works for me.

I really appreciate your efforts at the summer camp 😊my son had alot of fun and was really happy 😊

Never make recommendation just in case of dissappointment.

My only issue is lane swimming slots during summer months. Either lunch hours or after work hours are horrible in summer months - ideally at least 3 hour window for each would be better

In my particular order. 1. The card reader beside the public track on the second floor does not work. As a result, I can not access the gym from the public track. 2. The membership card has to be used for the locker which does not allow this card to access the gym from the public walking track which is broken anyway. In other words, bad design. 3. There are not enough resistance machines. There is only one of several types of machines. I am always waiting to use the popular machines. 4. There is no one at the desk in the gym near the public track. There is usually no staff on the gym floor. This is a safety issue. Overall, disappointing.

Staff and members are very friendly and approachable. Love the 200 meter track in conjunction with the weight machines.

Workout area cleaning needs to be improved. Treadmills and elliptical machines are dusty. Air exchange vents are coated in severely inches of dust!

Have evening aqua fit classes and more adult swim time

I go to the aqua fit classes and find them very well run lockers are always available and the change rooms and shower area always clean

Friday Aquafit classes with Amelia are excellent. Pool deck could be cleaner. Too many street shoes are allowed on decking. Sewer smells around drains in change rooms should be addressed.

N\A

All the staff are professional and very friendly.

YMCA is clean, the stuffs are friendly, is spacious, most of all I like the game to pikleball

Nice clean new facility and the staff are great at the front and in the playroom also very nice that the library and community centre are on site

A few issues with members behaving in a way that is inappropriate which I told the staff about and nothing was done. Disappointed. Seems like no one is really willing to enforce the rules.

I love all yoga classes and centergy!please bring back Taichi class.

Very friendly and helpful staff. Facility is quite clean considering how many people use it. Pool is also quite well maintained.

A welcoming place, friendly staff & aqua fit instructors & clean.

I live across the road. It is so convenient. The programs are lead ny very good people that motivate me. I would say that perhaps more care coul dbe made in the maintenance of bathrooms that need a new faucet or repait on a door etc.

I love the aquafit classes but people stay from one class to the next and it is often very crowded.
Perhaps another class could be added each day or even a couple of days a week.
The instructors are excellent!

I like that I can do a card ( pay up for a pay as you go) for lane swims. Great facility!

courteous people who are very patient with me

Not having skating available year round is unfortunate. I know ice costs can be more expensive but London needs skating

As a senior on a fixed income the cost is excessive compared to other places in London.

Yoga classes are my focus so I appreciate the different class types and times that the Startech location offers me.

Really love the classes!!

Friendly staff instructors etc very clean

Great staff. Easy access

I think the fitness classes are awesome! I would like to see pickleball. Also, have lessons for PB before they come to drop in.

Nice staff at front desk, nice pool

Love the centre. Everytime I visit London I go to the y. Great equipment and friendly staff. The only reason why I don't give it 10 is the attention to cleanliness details. The mirror behind the free weights seems foggy - this happens to mirrors over time when not wiped regularly. It was like this last October when I was there as well. The walls where spray bottle are located are dirty. The spray bottles are often empty, but usually at least one has sanitizer in it. And the bathroom in the weight area needs to be freshened up with a coat of paint. These are mirror things. All and all, it is an excellent space! Thank you.

Nice clean facility. Just wished women lockers had change rooms

Always have people on the front desk to assist with issues and facilities are top notch.

At times equipment is broken or towel dispensers and spray bottles are empty and remain so for a long time. Mentioning these things to volunteers seems to only bring blank looks and no action, like it’s not their problem and they don’t even bother to mention it to staff. Recently, the seat lock was broken on one machine. I mentioned it to a volunteer.One week later it was still broken. I reported it to staff at the main desk, and finally two weeks later it was fixed.