At times equipment is broken or towel dispensers and spray bottles are empty and remain so for a long time. Mentioning these things to volunteers seems to only bring blank looks and no action, like it’s not their problem and they don’t even bother to mention it to staff. Recently, the seat lock was broken on one machine. I mentioned it to a volunteer.One week later it was still broken. I reported it to staff at the main desk, and finally two weeks later it was fixed.

I think that the Y has excellent facilities and the staff, for the most part, are very friendly. I only wish it would have a sauna like some of the other branches. Are there any plans for adding a sauna?

It's a very nice bright area with a ramp to get into the pool.

Most of my Y visits are to swim laps. The "windowed" pool adds to the pleasant experience. The pool is always clean, well supervised and at a good temperature. The change rooms are always clean , pleasant .......perfect.
(The only downside is the music in the pool area is at times too loud/dominating - even I expect for most teenagers. Categories of music are fine! Most often the music and sound level is just right. Who chooses the sound level? The acting lifequard? or the head lifequard?)

Love the drop in swim pass and customer service at yhe front desk.

Positive atmosphere. Clean. Instructors for Aqua classes are very good.

Good aquafit classes ruined by dreadful facilities. Too few showers. Small cramped showers with people yelling at you to get out because if you don’t they will miss their bus. No showers for mixed change room. Facilities not user friendly. Friends won’t accompany you as drop in rate is too high for aquafit.

Sign up was made easy, volunteers and staff friendly. Helpful orientation. Plenty of classes and equipment for individual workouts. Various price points are helpful and make fitness and wellness accessible. Just joined and I am looking forward to exploring all the YMCA has to offer.

I submitted my complaint and never received a call back. I have a 10 week aqua fit card but can be treated with great disregard if you happen to be in someone’s regular spot although there was no one there. If you stand your
Ground that no one owns the spot that you are aware of than you are shunned and whispered about which is not the atmosphere of other YMCA’s Ive done acqua fit in before. This action should be addressed in an email sent to everyone…..May I add in my opinion only

The swimming pool is state-of-the-art, with ample natural lighting (courtesy of massive glass windows), an access ramp with rails, and a team of lifeguards that are both affable and professional. And what a deal! 10 swims for just over $40. That works out to less money per swim than a Flat White costs at Starbucks!

The gym is under equipped with machines - it has no incline press, no tricep or bicep machines, and a single cable row which is always busy.

Great friendly staff, trainers and instructors. Fitness equipment and fitness floor is always clean.

I would recommend it more if there was more gym equipment for working out

Nice helpful staff of all ages. Has everything I need. Pool. Cardio.

Facilities are clean and well taken care of and the staff is friendly

The pool area is not always clean. Not unusual to see bandaids or food wrappers beside the pool.
Floor in the women’s change room is often dirty.
I use the aquafit most mornings. It is very disappointing that there is so much change in the instructors as well as the lack of communication, even when an instructor does not show up there is often no communication to tell participants what is happening.
Although I do enjoy the classes I am embarrassed to make positive recommendations for others to join.

My family is very keen on using the pool.

Consistent instructors and classes

I am not happy with the new summer Aquafit instructors

I find the staff at desk more than willing to try to accomodate. I have had various issues & each time served by different person but always respectable & i leave reassured & question answered.

Just No hip adduction or abduction machine

The staff in child minding is incredible. I also love the spin classes throughout the week. The playroom needs some major tlc however. Toys need to be replaced.

Helpful staff, clean, modern, well designed, great classes with martial arts and instructor Benitez is great.

Everyone is friendly and helpful, and the facility is big and modern.

Great staff and live aquafit and chair yoga

I attend StarTech and find the facilities excellent. The staff are friendly and most helpful. I have taken advantage of the Aqua Fit Programs, how've due to health issues with my husband I have not attended for sometime. Was in attendance a couple of weeks ago, and will be merging back .

Thank you

The atmosphere and the people are great. I am new to this facility and my first impression was very good

The wonderful people who work there!

Like the exercise classes. The locker rooms are great.

I find the cleanliness in the change rooms has decreased and the instructors yelling while playing loud music during aquafit class a negative.

Construction around the facility is a problem.

Clean, family friendly, senior friendly facility.

I use the water to help with pain and to exercise. People at the front desk are very pleasant and helpful. This surely speaks volumes.

The deck around the pool needs a good scrubbing.

Value for money. Nice new facility. Good vibes.

The YMCA is a very welcoming and friendly place. A great place to workout or just to walk around the track

I like the beautiful facility including all the windows and light that comes in, the pool is clean, and the person at the desk was helpful.

The gym upstairs has a large square footage. The addition of a 100lb heavy bag would boost the value of the membership tremendously if members could do boxing kickboxing workouts in the crossfit area of the gym.

The Friday aqua fit class is really good, Emelia is a great instructor.

From my experiences at the YMCA, I believe it is a clean, friendly, and safe facility for myself and my family. I have witnessed the staff use friendly and supportive approaches whenever I have questions or concerns. I feel as though my one real concern is the limited hours of operation. I would like to see the hours of the YMCA change so it is more accessible for clients such as myself who work shift work or are on call can make it challenging at times to use the facility with such limited hours. I believe that the cost of my membership should provide me with an option to utilize the facility more often than I have been able to due to the relatively early closing time in comparison to some of the other gyms I have attended. Is there any agility for your agency to provide 24 hour access with the use of client's cards to swipe or scan to allow themselves access to the gym after staff are off duty?

10am aqua fit classes 5 days a a

more pilates classes regularly on the schedule.

I only recommend the Y to people who can afford the monthly charge. I pay only for swimming but my friends would benefit from both swimming and some use of different gym equipment. They do use the walking track.

I like the facility and the people who work there. Everyone is friendly and helpful.

Everyone is very friendly and welcoming at the Y.

I would like more notices re mobile phones. Not to Ban then but to remind folk that not ever member needs to hear the conversation..
Old Crumgen.

Every thing you need in a beautiful, modern building. Friendly, helpful employees and volunteers.

Variety of fitness classes

Price point is great for the quality of facilities and programs available.

For me it’s the selection of Aquafit times that are available. Presently I do not participate in other activities. I have recommended other pool activities to a friend and he enjoys the lans swims.